If you are worried about your electricity and gas bills or you are having problems heating your home, please contact Energy Services on 0191 278 3427 or email energy@newcastle.gov.uk. We can help with checking bills, find a cheaper energy deal or tariff, help with energy debt and applications for the Warm Home Discount. If you are in dispute with your energy supplier we can offer support.

Get the best deal on your energy bills

Changing energy suppliers can be one of the easiest ways to save money on your energy bills. It's always worth checking you are on the best deal with your current supplier before you decide to switch to another. If you haven't checked with your supplier for over a year, it's likely you could be on a standard variable tariff which is generally more expensive.

Find a better deal energy deal

Help through the Warm Home Discount

You may be able to apply for a discount on your electricity bill, the Warm Home Discount. Under the scheme, energy suppliers give vulnerable customers on low incomes a Warm Home Discount rebate of £140 on their energy bill or in prepayment vouchers. All electricity suppliers with more than 250,000 domestic customers need to pay the discount. Smaller suppliers can also join the scheme on a voluntary basis.

Customers in receipt of the Guarantee Element of Pension Credit automatically qualify. Participating suppliers can also offer the discount to a broader group of customers. Each electricity supplier sets their own rules about who else can get this help and you should contact them to check if you are eligible. You can view a list of energy suppliers who are part of the scheme. Most suppliers will accept applications from around August to December, although some suppliers have a very short window for applicaions.

Find out more about Warm Home Discount.

Improve your home's energy efficiency rating

You could save money and improve thermal comfort by installing insulation or improving your heating system.

Find out more about energy efficiency.

Smart meters

By 2020, all UK households will be offered a smart meter as part of the national upgrade to our energy system. Smart meters come with an easy to use in-home display, which monitors energy use and can be used to help reduce energy bills. The benefits of smart meters include:-

  • accurate bills
  • real time information on energy cost
  • greater control over energy use
  • faster and easier supplier switching

For more information visit Smart Energy GB

Big Community Switch

The final auction took place in May 2016. Over two years, the Big Community Switch has helped 600 households register for a cheaper energy offer, with average annual savings of £244 achieved. Collectively the scheme has delivered savings of £59,500 for Newcastle residents.

Other sources of advice

  • The Energy Saving Trust details simple steps to help you save energy and reduce bills.
  • Citizens Advice has produced a guide for energy related issues.
  • Northumbrian Water provides free water saving kits to householders.
  • If you have a water meter fitted and are in receipt of means tested benefits you may be able to get help from the WaterSure assistance programme.
  • View other energy related financial help available to eligible individuals. For example, Cold Weather and Winter Fuel Payments.
Page last updated: 
30 August 2018
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