When is my bin day?

Check your bin collection date online

What time should I put my bins out?

Bins must be placed on the kerbside, without causing an obstruction to the highway, by 6.30am on the day of collection. If you have a back lane please make sure bins are out in the lane. They should be brought back in to your property the same day. We strongly advise customers to put their bins out early morning on collection day to prevent people contaminating the bins or sifting through the contents. Please mark your bins with your house number if possible.

Why has my bin not been emptied?

General household waste and recycling waste is planned for collection on an alternation weekly basis. Always make sure you have put out the right bin on the right day.

If you want to enquire about missed bin collection, please contact us on the day after your collection was missed. This is to make sure that the vehicle tracking data has uploaded and route maps have been handed in.

Before contacting us to report a missed collection, please ensure : 

  • The correct bin was put out for collection
  • The bin was at the kerbside or the designated collection point by 6.30 am
  • The bin was not too heavy to be lifted by the collection crew
  • The correct items were in the bin
  • The bin was not blocked by side waste or had extra bags on top

If our records show:

  • A street has been serviced, then the bin will be collected at the next scheduled collection. The tracking shows what time the vehicle was in the street. If you have queries about this please phone Envirocall on 0191 2787878.
  • An assisted lift has been missed, it will be collected within 3 working days. Please note crews keep records of instances where gates were locked.
  • A  whole street or half street has been missed*, then the street will be collected within 3 working days

(*Missed street could be because of inaccessibility due to parked cars, roadworks, traffic delays or because a vehicle has broken down)

The bin crews working week is Tuesday to Friday. Monday is not counted as a working day so please remember this does not count in the '3 working days' return time.

Residents are reminded that waste can be taken to any of our household waste and recycling centres.

How often are bins collected?

Collections are made every week, alternating between recycling one week and general waste the next.

What if I'm not able to move my bin?

We offer assisted collections for any resident who may experience genuine difficulties in placing their bin out for collection and who does not have anyone aged 16 or over in their household to assist them.

Do I need to return my bin to my property after it has been emptied?

Yes. It is your responsibility to return your bin to within your property boundary on the same day as they have been emptied. Leaving your bin on the street can lead to problems including:

  • Other people dumping their waste in your bins.
  • Other people contaminating your bins.
  • Your bins being stolen.
  • Anti-social behaviour (including bins being set alight and bin sifting).
  • Causing an obstruction on the highway.
  • Your bins being moved and blocking driveways.

Can I buy a bigger bin?

You cannot buy additional bins or replace a smaller bin with a bigger bin. The council is committed to increasing the amount of household waste that is recycled. Standard domestic properties are entitled to 1x 240 litre green bin and 1x 240 litre blue bin. Some properties have 140 litre bins which are suitable for couples, single people or people with very small yards. If you move into a property with one of these skinny bins you can request a 240 litre bin instead.

What can I put in my bin? 

Find out what you can put in green, blue and brown bins.

How can I dispose of my garden waste if I do not have a brown bin?

Take your garden waste to a Household Waste Recycling Centre. You can also arrange for a bulky waste collection. This will be charged at £20 per collection for up to 8 bags of garden waste or 8 small bundles of prunings. These must be tied into manageable bundles. You can also put a small amount of garden waste in your green bin, but remember this will not be recycled into soil conditioner. Remember soil, turf and rubble would be classed as a special collection and these items cost more to remove.

What happens on bank holidays?

Collection days will remain unchanged with the exception of Easter - Good Friday. Please check your calendar regarding Christmas collections as they change each year. The garden waste service does not carry out collections in the Winter months so it is not affected by Christmas and New Year.

How can I stop my green bin from smelling?

  • Compost your fruit and vegetable waste.
  • Always bag your waste and do not throw lose waste into the green bin
  • Try to reduce the amount of food waste in your bin.
  • Securely double bag and tie up any food waste, incontinence pads or nappies. Also double bag things like cat litter and dog waste.
  • Make sure that you do not leave any food, including pet food, uncovered inside the house. Flies could lay eggs on it before it goes in the bin. 
  • Avoid using supermarket type carrier bags as they tend to have small holes for flies to get in and for waste to leak out. 
  • Ensure the bin lid is always closed.
  • Try to avoid storing the bin in direct sunlight.
  • Occasionally rinse out the bin with disinfectant.

Remember you blue bin should not smell as it is for dry recyclables only. There should be nothing in the blue bin that would generate smells or flies. It is in your own interests to look after your bins.

What happens if my bin is not collected due to bad weather?

If we are unable to empty your bin because of bad weather we will try to collect it again at the earliest opportunity that is operationally possible. If crews have not been able to empty a bin by 4.30pm, please bring the bin back onto your property and put it out the next morning till the crews have been able to catch up. You can get updates from Envirocall on 0191 2787878 during spells of bad weather.

What if I have items which are too big or heavy for the bin?

Take your waste to a Household Waste Recycling Centre. You can also arrange for a bulky waste collection.

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Page last updated: 
6 December 2018
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