In this section you can read about:

  • Free internet access
  • Help and advice with computers

Free internet access

We offer FREE internet access in every library in Newcastle through our People's Network computers. To use our People's Network computers you will need your library ticket. You will also need to know your login number and password. If you're not already a library member, you can join for free.

What is the People's Network?

  • We provide free access to the internet in all our libraries.
  • All our computers have Microsoft Office, including Word, Excel, Access and Publisher.
  • All our computers have free access to Library Edition.
  • We also have flat bed scanners to digitise pictures and text.
  • All libraries have a black and white printer and most have a colour printer as well.
  • All users of the People's Network must agree to abide by our Acceptable Use Policy. This is displayed before you log on to the PC and you can read it here: Acceptable Use policy (opens in new window).

How much time do I have?

How do I book?

  • You will need your library card number and PIN to book a session.
  • You can book a session yourself by using our "SignUp" stations within a library.
  • You can also ask a member of staff in person or by phone (0191 2774100) to book a session for you.

When it's time for your session the computer you've booked will display your library card number and you will be able to log on. Remember, you must arrive within 10 minutes of the starting time, or you will lose your booking.

About your session

  • To start your session, you will need your library card number and PIN.
  • You will then be asked to agree to our Acceptable Use Policy.
  • You can print from any computer for a small charge, just follow the instructions on screen.
  • At the end of your session, the PC will time out automatically.
  • You will receive a prompt 10 minutes and 2 minutes before your session ends. 
  • Remember to log out if you want to leave before your session ends automatically.

How much is printing?

Black and white: 20p per sheet (A3 and A4)

Colour: 20p per sheet (A3 and A4)

Children are allowed up to 5 copies for homework purposes free of charge.

Making the People's Network accessible

Not all the equipment listed below is available at every library. For more information or to book any items please ask a member of staff.
Height Adjustable Desks
We have some computers on height adjustable desks that can be quickly raised or lowered using a winding handle on the side.
Big Keys Keyboard and Keyguard Overlay
This keyboard has a large simple layout that is easy to see, read and press. The keys are 4 times normal size and the black lettering is 10 times as big as on a standard keyboard. It can also be used with a Keyguard Overlay. This has rounded holes to guide fingers to the correct keys whilst providing support to rest of the hand. 
Trackballs are useful for people who find a mouse difficult or painful to use. The case acts as a hand-rest and can be used comfortably by adults or children, whether they are left or right-handed. It also has a drag-lock feature to make it easier to highlight, select or drag an item.
Magnifying and reading software for use with Windows applications, the internet and email. It recognises and reads text and graphics including icons, buttons and menus. It can magnify the computer display up to 32 times in a choice of styles. It can also control colour, contrast and brightness to suit individual needs. 

Login number and PIN

If you do not know your login number and PIN, please contact a member of staff at your local library.

Advice and help with computers

Want to use a computer but don't know where to start? Getting stuck with your smartphone? Want to learn how to Skype? We can help you learn how to use the internet or write a CV. There are regular 1-2-1 taster sessions held at our libraries where a member of staff will sit down with you and go through everything step by step at a pace to suit you. To find out more phone 0191 2774100 or email

Go Digital Newcastle

Are working with partners across the city to offer as many opportunities as possible to get more people online. Do you need additional support to get online or access to a computer?  We've pulled together a list of all the places in the city that offer free provision for courses and learning opportunities as well as free access to computers and the internet. Visit the website at getonlinenewcastle to find a venue near you.  You can also follow us on Twitter @GetOnlineNCL.  

The following websites have a series of tutorials and exercises that will help you improve your computer skills and help you get the most out of using the internet.

Digital Unite has a series of printable guides aimed at helping older people use computers and get online.

Learn My Way is a website designed to help people take their first steps with computers and the internet.

Can I use Wi-Fi?

Did you know you can access a wireless network at all Council-run libraries across the City?

To use the Wi-Fi select the network ‘BTOpenzone’ or ‘GoDigital_WiFI’ on your mobile device and follow the on-screen steps. 

Page last updated: 
23 April 2019
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