Contact the Register Office

Contact the Register Office

The Register Office is currently closed to all face to face customers, apart from those registering births by appointment and those giving notice of intent to marry or form a civil partnership.


In person

By phone

By email

Copy certificate ordering and collection



The Register Office
Newcastle City Council Arches Reception
Civic Centre
Newcastle upon Tyne

View location map

Christmas and New Year Opening times 2021/2022

Monday 20 December to Thursday 23 December - 08.30am-4.30pm

Friday 24 December - 08.30am-1pm

Saturday 15 December - Closed

Sunday 26th December - Closed

Monday 27th December - Closed

Tuesday 28 December - Closed

Wednesday 29 December and Thursday 30 December - 08.30am-4.30pm

Friday 31 December - 08.30am-1pm

Saturday 1 January - Closed

Sunday 2 January - Closed

Monday 3rd January - Closed

In person

Pre-arranged appointments.

Monday to Friday 8.30am to 4.30pm


By phone

Appointments, general enquiries and enquiries concerning Citizenship ceremonies.

Telephone: 0191 278 7878 and ask for ‘Registrars’


By email

General enquiries


Citizenship ceremony enquiries



Copy certificate ordering 

Order 24 hours a day via our online order service.



Our offices are located in the Newcastle City Council Arches Reception and can be accessed via Ceremonial Way or the Quadrangle. Both entrances are accessible.

For ceremonies, the Leazes Room and Register Office are located on the 2nd floor of the Civic Centre, and access should be via the Grand Entrance (red staircase). This is located under the Council Chamber (the round building at the side of the Civic Centre). The doors to the Grand Entrance will be open 30 mins before your ceremony is due to start and a member of staff will be there to meet you and to let the Registrar know that you have arrived.

Members of your party should remain in the waiting room until the Registrar arrives.

There is disabled access to The Leazes Room from the Grand Entrance however the lift is small so any guests using motorised mobility aids should use the larger lift at the main entrance which is accessed via the car park or Civic Centre main entrance.


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