New contact centre opening times

Contact Centre opening times will be changing from Monday 28 October, find out the revised opening hours.

Contact the Register Office

In person

By phone

By email

Copy certificate ordering and collection

Access

 

Address
The Register Office
2nd Floor
Civic Centre
Newcastle upon Tyne
NE1 8QH

View location map

 

In person

Pre-arranged appointments, general enquiries and enquiries concerning Citizenship ceremonies or the EU Settlement Scheme

Monday to Friday 8.30am to 4.30pm

Birth registration drop-in service

Monday to Friday 8.30am to 4pm

 

By phone

Appointments, general enquiries and enquiries concerning Citizenship ceremonies or the EU Settlement Scheme

Telephone: 0191 278 7878 and ask for ‘Registrars’

 

By email

General enquiries

Email: registrars@newcastle.gov.uk

Citizenship ceremony enquiries

Email: citizenship@newcastle.gov.uk

 

Copy certificate ordering and collection

Order 24 hours a day via our online order service.

Telephone: 0191 2787878 and ask for ‘Registrars’ and then choose Option 2

Monday to Thursday 8am to 6pm
Friday 8am to 4.30pm

 

You can also order in person, or collect certificates from the Register Office reception desk Monday to Friday 8.30am to 4.30pm.

 

Access

Our offices are located on the 2nd floor of the Civic Centre and can be accessed via the rear car park or by the main entrance. There are three large lifts accessible via these entrances.

For ceremonies, the Leazes Room and Register Office are also located on the 2nd floor of the Civic Centre, but can be accessed instead via the Grand Entrance (red staircase). This is located under the Council Chamber (the round building at the side of the Civic Centre). The doors to the Grand Entrance will be open 30 mins before your ceremony is due to start and a member of staff will be there to meet you and to let the Registrar know that you have arrived.

Members of your party should remain in the waiting room until the Registrar arrives.

There is disabled access to The Leazes Room from the Grand Entrance however the lift is small so any guests using motorised mobility aids should use the larger lift at the main entrance which is accessed via the car park or Civic Centre main entrance.

 

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