Energy for residents

Energy for residents

Save energy and reduce your bills

Information on saving energy and reducing your bills at home is available online from a number of sources.

The links below can help you to:

Financial help to improve your home

Green Homes Grant Local Authority Delivery scheme

The council has secured almost £3 million in funding from the Green Homes Grant Local Authority Delivery (GHG LAD) scheme to help homeowners improve the energy rating of their properties.

The scheme is targeted at residents with gross household incomes of £30,000 per year or less, living in homes with a low energy rating (an EPC of E/F/G).

We can fund measures such as wall, loft and floor insulation, low carbon heating and solar panels.

To find out more, visit our delivery partner E.ON's Green Homes Grant webpage or phone 0333 202 4820

Emergency Central Heating Offer

If you are a homeowner with a broken or unrepairable gas central heating boiler we can refer you for assistance to the Emergency Central Heating Offer (ECHO) scheme. 

To be eligible you must own and live in the property and have a gross household income under £30,000 per year or be claiming a benefit.

This scheme closed on 7 December 2021 as the funding had been fully allocated.  We are hoping to be able to access the scheme again in January 2022.

Gas safety

Homeowners may be able to get help with as safety issues, such as annual servicing or safety checks. 

Energy Company Obligation

You may also be able to replace an inefficient gas boiler via the Energy Company Obligation ECO

Generally ECO will not cover the full cost of replacing a boiler on its own, but you can get more funding if you can also have an insulation measure installed in your property at the same time. 

Many companies deliver ECO funding on behalf of the obligated energy suppliers.

ECO is available to homeowners and private renters, although not all measures (such as boilers) can be accessed by those renting.

Help with prepayment energy costs

If your prepayment meters are about to go go off supply and you need help to top up, you should contact your energy supplier in the first instance. They may be able to issue a credit top up voucher or extend the emergency credit facility.

If your supplier refuses support then you can contact the Citizens Advice consumer helpline by calling 0808 223 1133 and asking them to make a referral to the Extra Help Unit or you can self-refer using their online form

You may also be eligible for Crisis Support or help from Citizens Advice Newcastle

Further advice available from Citizens Advice.

Contact us

If you would like advice on the help and support available please contact us.  

Is this page useful?
Is this page useful?