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Repairs Centre

Repairs Centre is Newcastle City Council's call centre for tenants to report repairs to their homes, communal areas and common spaces.

Report online

Report repairs online

Other ways to report a repair

  • Phone: 0191 278 7878

  • Email: repairs@newcastle.gov.uk
    We aim to respond to your email within 24 hours (excluding weekends and Bank Holidays).

  • Text details of your repair by texting 'FIX' to 80800
    Please provide your name and address together with a daytime contact number - and details of the repair work you need

  • Post, write to:
    Repairs Centre, Lower Ground Floor, Civic Centre, Newcastle upon Tyne, NE1 8QH

Repairs Centre Opening Hours

Monday to Friday - 8am to 6pm. *From 1 April 2014, the opening hours will change to Monday to Thursday - 8am to 6pm and Friday 8am to 4.30pm.

Emergency repairs

The council operates an emergency repair service to deal with essential repairs outside of normal working hours where there may be risk to tenants, the public or the environment if the repairs are not carried out immediately or where the property may not be secured.

If you have an emergency between the hours of 6pm (4.30pm Friday) and 8am you can contact us on the Repair Centre telephone number 0191 278 7878.

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