Children, Education and Skills

Newcastle upon Tyne

Service Improvement Support Officer



Full time

£32,020 - £35,411 per annum (pay award pending)

An exciting opportunity has arisen for a Service Improvement Support Officer to join the Education and Skills Division within Newcastle City Council.

Why work for Newcastle City Council?

Newcastle is a fantastic city with a proud history, passionate people, and diverse communities. It is home to two internationally renowned universities, award winning cultural venues, elite sports institutions, outstanding schools and colleges, beautiful green parks, and iconic landmarks. You would be joining a Directorate and team that really tries, every single day in every single way, to put children and young people first.

What do we offer?

As an employee of NCC, you will have access to:

• A competitive salary

• Local Government pension scheme

• Generous annual leave in addition to Bank Holidays, with the ability to buy additional leave annually

• A bespoke induction

• Various flexible working options

• Agile working, enabling both home working and office-based working

• A generous Flexi Scheme

• Occupational Health, Mindfulness sessions, and other wellbeing initiatives

• Various salary sacrifice schemes covering cars, white electrical goods and tax efficient saving contributions towards your pension

• Discounted travel passes

About the role

The successful candidate will provide support to the Lead Specialist for Partner Engagement and effectively lead on assigned projects, ensuring they are completed within the agreed timescale and budget. They will also be required to support the development of our traded services website and work with council services and schools to ensure value for money and quality of information for schools.

To apply for this role you will need to be confident, customer focussed, able to communicate with a wide and varied audience, and have a flexible approach to work, meeting challenging deadlines.

Details of the skills and experience required, and the duties of these roles, can be found in the Job Description and Person Specification provided.

This is a hybrid role which will require you to work remotely from home and in the office. You will need access to the internet via wi-fi and will be provided with the IT equipment you’ll need to work from home.

If you require further information that is not included in the recruitment pack, please contact Julie Preece, Lead Specialist: Partner Engagement:

Interviews will take place w/c 10 July 2023

Apply online at, select 'Apply Now' and complete our online application form.


Closing date:

22 June 2023

Apply and view further information