Citypark Car Park Permits
If you are a frequent user of the city centre car parks in Newcastle upon Tyne then you may be interested in one of our 'Citypark' permits after reading the following information.
How to apply
Apply for your permit using our online application form
Due to an increase in demand for Citypark permits recently, please be advised that any application submitted to Newcastle Parking Services may take up to 14 days for an offer to be issued. This will therefore affect any date you wish the permit to commence.
Please note that until 10 May 2021 priority for parking spaces at the car parks at Claremont Road and Morden Street car parks are being given to NHS staff permit holders on operational duty engaged in the fight against the spread of COVID-19 rather than accepting new Citypark permit applications, but there is currently availability at the nearby Eldon Gardens, Grainger Town, Dean Street and Manors car parks. From 10 May 2021 we will restart processing applications for Citypark permits for Morden Street, however there will still be a waiting list for permits for Claremont Road.
Please note that the Osborne Terrace car park will be closed for maintenance from 31 May 2021 to 25 June 2021 as such we will be unable to process any requests for permits at this car park until after 25th June 2021.
Are there any changes to the Citypark permit scheme during the lockdown period for COVID 19?
Due to the current COVID 19 restrictions the majority of the permit team staff are working remotely from home, so we have limited coverage for incoming telephone calls during this period, but will respond to queries by email to firstname.lastname@example.org
Please see the information here for Frequently Asked Questions during the current period of restrictions to contain the Coronavirus.
Benefits of having a Citypark permit
A Citypark permit removes the need to carry or find change for your parking session and also includes a discount built in to the price.
How long do the permits run for?
All of our permits can be taken out for 3, 6 or 12 months at a time and each permit can have up to two vehicle registrations printed on it for added security.
Can I have more than one vehicle registration on my permit?
For convenience and flexibility each permit can have up to two vehicle registrations printed on it for added security. Alternatively, you can request that the permit does not have a named vehicle registration number to provide flexibility to be used on any vehicle.
What do I do if I change my vehicle?
Please contact the Parking Services team via telephone on 0191 2772728 or via email to email@example.com for guidance on how to change a vehicle registration number on your permit.
What are the permit type options and what are the differences between permit types?
We currently offer four different types of permit - Silver, Gold, Gold+ and Platinum.
|Gold||Yes||Monday to Friday - 8am to 6pm||Yes|
|Gold +||Yes||Monday to Saturday - 8am to 10pm||Yes|
|Platinum||Yes||All days, all times||Yes|
How are Citypark permits priced?
There is a fixed price for the Gold, Gold+ and Platinum parking permits which depends on the car park that you use
Over the last few months we have been reviewing this permit parking scheme in order to ensure that the scheme is fit for purpose in supporting our highways network whilst recognising the changing needs of businesses in the city centre; and to respond to changing customer demands and digital expectations.
Newcastle is seeing the biggest investment in its highway infrastructure for a generation with schemes around Central Station, Barras Bridge and John Dobson Street being implemented over the last two years. We are currently transforming the road network in our city centre to support a modern highway system that a vibrant city deserves. We recognise that Newcastle is an important regional capital which will continue to thrive by attracting more residents, visitors and businesses to our city. As part of the review we have reassessed our charges for gold, gold plus and platinum permits on a car park by car park basis. Please find details of the Revised Citypark prices (20.6kb) with new prices applied from 01 August 2018, together with details of car parks where there is currently availability for permits.
Discounts are available for bulk orders of annual permits at the following rates:
10-24 permits – 5% discount
24-49 permits – 10% discount
50+ permits – 15% discount.
Additionally for Citypark Platinum, Gold, Gold plus and Silver permits an introductory offer of 15 months for the price of 12 months will be offered for the first purchase of a permit on an annual basis only.
Should you have any queries please contact Parking Services on (0191) 2772728 or email via firstname.lastname@example.org
Silver permit discounts
|Length of permit||Discount|
|13 weeks (quarterly)||15%|
|26 weeks (6 months)||20%|
|52 weeks (yearly)||25%|
How do Silver permits operate?
Silver permit applications must be for 5 or more hours per day and a minimum of 3 days a week. The times you want to park must be the same each day. Your permit can be valid on any days you choose (for example, Monday, Tuesday and Thursday, 9.30am - 4.30pm). There are no allocated bays for Silver permit holders, but the permit allows you to park in any pay and display bay at the times you choose. Please note that the Silver permit is not valid for Gold, Gold Plus or Platinum permit bays and is not transferrable to another car park if all the available pay and display bays are taken. If you are likely to be parking in a car park at a time of high occupancy, please contact Newcastle Parking Services on 0191 277 2728 to discuss your options.
If you require an estimate of the cost of a silver parking permit before submitting an application , please email email@example.com including details of the car park you are interested in, the days of the week and times you require the permit and the period you would like the permit to be valid for (1, 3 , 6 or 12 months).
What happens if my circumstances change and I no longer need the permit?
The permit should be returned to Newcastle Parking Services, P.O. Box 2BL, Newcastle-upon-Tyne, NE99 2BL by recorded delivery/Royal Mail signed for. This provides proof of posting and receipt. We will then revoke your permit and depending on how you paid for the permit, calculate if you are due a refund for the unexpired portion in full weeks or the reduced amount you owe on a payment plan. A £25.00 administrative charge will be applied for the process of cancelling the permit; making the necessary changes to the car park configuration and processing a refund or re-calculating a payment plan. If you paid for your permit upfront in a single payment, we will refund the value of the unused portion of the permit to you, usually to the payment card that the original payment was taken from, minus the administrative charge.
Data Protection Information
Personal data will be collected in order to process your application for a permit in line with the terms and conditions of use. Your personal data may be collected, processed, shared and retained in order to carry out the performance of a public task and fulfil our legal obligations in the following ways:
• To establish eligibility for a permit.
• To support enforcement of the parking permit scheme restrictions.
• Shared with the police or security organisations to prevent or detect crime.
Your Data Rights
In relation to the personal data which we may hold about you, you have the right to request to:
Be informed, have access or rectify incorrect information. You also have the right to object to or restrict our processing of your data.
Under Data Protection law we must verify your identity and explain to you our reasons if we do not agree to carry out your request.
Contact and Further Information for Data Protection queries only
You have the right to complain to the Information Commissioner’s Office at www.ICO.org.uk.
If you have further queries you can also email us via firstname.lastname@example.org. Please be advised that we aim to respond to queries (other than applications for permits) within 3 working days.