Contact us on 0191 278 7878. Our lines are open 8am to 6pm from Monday to Thursday and 8am to 4.30pm on Friday. 

When prompted, you can ask for: 

  • Council Tax for enquiries about your bills or payments.
  • Council Tax Reduction to find out about Council Tax Reduction or to make a claim.
  • Electoral Services to join the Electoral Register or to find out about voting. 
  • Envirocall to report all environmental issues.
  • Housing Benefit to find out about Housing Benefit or to make a claim.
  • Job Shop to find out about council jobs.
  • Libraries for enquiries about library services.
  • Parking to request a Blue Badge, a residential parking permit, or pay a parking fine.
  • Payments to pay council tax bills. The cardholder must be present.
  • Register Office for births, deaths, marriages, civil partnerships and citizenship enquiries.
  • Repairs Centre to report a repair to your council property.

For all other services, please phone 0191 278 7878 and say the name of the person, team or department you wish to speak to.

For customers with hearing difficulties, please use our minicom number 0191 211 4944.

If you're looking to report a fault with a street light then please call Scottish and Southern Electric on 0800 085 7307.

10 April: Revenues & Benefits Phone Lines are changing

We are changing the way we provide our services. From 10 April 2019 you will no longer be able to contact us by phone on a Wednesday. If you need to ask about Council Tax, Housing Benefits, Blue Badges, Business Rates or Sundry Debt you will need to go online to contact us, make a claim or check your account or benefit entitlement.

24 hour phone line

You can phone us 24 hours a day on 0191 278 7878 to report certain issues or access certain services. These are:


Talk to us face-to-face at any of our Customer Service Centres.




Newcastle City Council
Civic Centre
Newcastle upon Tyne

Social media

You can now connect with us on social media, from Facebook to Twitter, we provide the latest updates, alerts and news as well as being at hand to answer any queries. Find out more about how we use social media and how you can connect with us.

Page last updated: 
29 March 2019
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