image of Editor
By Michael Brown

Senior Staff Writer

23 December 2022

| | 4 min read


Support for residents this Christmas and New Year

Our teams are working to provide key services and can offer advice and support to those most in need this Christmas and New Year.

The Bergen Tree lit up outside Newcastle Civic Centre

But, as is normal on bank holidays, some council services may be disrupted, so please check before getting in touch.

Welfare and wellbeing

Support and advice to help you through the cost of living crisis is available on:

If you are need emergency support during the festive period, please:

  • call our free helpline on 0800 170 7001

In certain situations our Crisis Support service may also be able to help. Find out more and:

Housing and homelessness

You should contact the Housing Advice Centre as soon as possible if you are in Newcastle and are worried that you or someone else has nowhere safe to stay.

For more information see our page on:

Over the Christmas and New Year bank holidays our out of hours service will be in effect from:

  • 4.30pm on Friday December 23 to 8.30am on Wednesday December 28
  • 4.30pm on Friday December 30 to 8.30am on Tuesday January 3

During this time:

  • phone 0800 1707 008 (press option 2 for the operator and ask for the emergency homeless service)

Rubbish and recycling

We know that during holiday periods you are likely to end up with more items for recycling. 

After Christmas that could be cardboard, packaging, or trees, and after New Year perhaps more glass and cans.

For advice on how to recycle more this festive season see our page on:

Bin collections

There are no changes to collections over the Christmas and New Year period. 

Collections will be on your normal day, as stated on your bin calendar. If you do not have your calendar:

If your bin has not been collected, please – the day after – check our online system to see if there has been a problem picking up bins on your street. To do so:

Recycling centres

Our recycling centres at Brunswick, Byker and Walbottle are open every day except Christmas Day, Boxing Day and New Year's Day.

On Christmas Eve (December 24) and New Year’s Eve (December 31) all three sites close at 4pm.

For more information about visiting see our page on:

During the festive period our Wastebot permit system, which allows larger vehicles to access Brunswick recycling centre, is suspended. It will resume on Tuesday 3 January 2023.

Sites will also not be accepting rubble and plasterboard (to allow more space to accept other types of rubbish)

Our Sandhills garden waste recycling centre is closed from December 24 to January 2. It will reopen on Tuesday January 3.