Contact us

Contact us online

Use our online information and forms whenever possible. For example:

Please report broken or faulty streetlights to our service provider SSE Enterprise Lighting.

Further information on making a complaint or how to give us a compliment can be found here

If you want to make a complaint about a home you are renting from us:

If you do not have online access, you can phone Newcastle City Council on 0191 278 7878.

Our phone lines are open:

Please note: our Council Tax and Housing Benefit phone lines are closed on a Wednesday.

If you need to report an environmental issue you can contact us 24 hours a day - When you call ask for:

When prompted, please ask for the name of the person, team or department you need. For example:

Blue Badges
Council Tax for enquiries about your bills or payments
Council Tax Support to find out about Council Tax Support or to make a claim
Crisis Support (opening hours are Monday to Friday 9.30am to 3.30pm)
Housing Benefit
Electoral Services to join the Electoral Register or to find out about voting
Parking for parking permits, or Penalty Charge Notices
Payments to pay council bills (the cardholder must be present)
Register Office for births, deaths, marriages, civil partnerships and citizenship enquiries
Repairs to report a repair to your Council home
Traffic lights to report faulty or broken traffic lights

Please report broken or faulty streetlights to our service provider SSE Enterprise Lighting online or by phone on 0800 085 7307.

You can phone us 24 hours a day on 0191 278 7878 for some services. These are:

Newcastle City Council
Civic Centre
Newcastle upon Tyne
NE1 8QH