New contact centre opening times

Contact Centre opening times will be changing from Monday 28 October, find out the revised opening hours.

Contact us

Contact us online

Use our online information and forms whenever possible. For example:

Please report broken or faulty streetlights to our service provider SSE Enterprise Lighting.

Contact us by phone

If you do not have online access, you can phone Newcastle City Council on 0191 278 7878. 

Our phone lines are open from 8am to 6pm from Monday to Thursday and from 8am to 4.30pm on a Friday. (Please note, our Council Tax and Housing Benefit phone lines are closed on a Wednesday.)

New Contact Centre Opening Times

The Contact Centre opening times will change from Monday 28 October. The revised opening times are as follows:

  • Monday 8am – 6pm (no change)
  • Tuesday 8.30am – 4pm (currently 8am – 6pm)
  • Wednesday 8.30am – 4pm (currently 8am – 6pm)
  • Thursday 8.30am – 4pm (currently 8am – 6pm)
  • Friday 8.30am – 4pm (currently 8am – 4.30pm)

When prompted, please ask for the name of the person, team or department you need. For example:

  • Council Tax for enquiries about your bills or payments
  • Council Tax Reduction to find out about Council Tax Reduction or to make a claim
  • Housing Benefit 
  • Electoral Services to join the Electoral Register or to find out about voting
  • Environmental issues
  • Parking for Blue Badges, parking permits, or Penalty Charge Notices
  • Payments to pay council bills (the cardholder must be present)
  • Register Office for births, deaths, marriages, civil partnerships and citizenship enquiries
  • Repairs to report a repair to your Council home
  • Traffic lights to report faulty or broken traffic lights

Please report broken or faulty streetlights to our service provider SSE Enterprise Lighting online or by phone on 0800 085 7307.

24 hour telephone line

You can phone us 24 hours a day on 0191 278 7878 for some services. These are:

Out-of-hours social work support from the duty social worker

Environmental health emergencies

An urgent repair to your council home

Contact us in writing

Newcastle City Council
Civic Centre
Newcastle upon Tyne

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