Crisis Support figures 2023 / 2024

Figures shown for 2023/2024

Majority of awards granted were assistance in the form of home delivery shopping, food cards, gas and electric top up vouchers, clothes vouchers and various travel packages arranged by Newcastle City Council Travel Office. Customers were given support due to waiting period of payments and incorrect awards of Universal Credit.

In addition to applications from residents who experience exceptional hardship as not receiving wages or awaiting benefits/furlough payment.

Back to work package to help those securing employment with travel, food and utility bills until their first pay is received. Typical package includes a Tyne & Wear travel pass for up to one month, a home shopping delivery and a gas and electric voucher. This helps those that may not have taken employment due to having no money available and not being able to afford to travel to work.

Further Information on the breakdown of spend

Appeals/Requests for Review received in 2023/24

Awards 2023 / 2024 per month