Early help for your family
Early help for your family
On this page:
Being a parent can be a tough job and sometimes we all need a bit of help.
We can help, so let’s start working together to make things better for your family.
Whether you’re looking to tackle an ongoing problem or prevent one from happening, Early Help can support your family to stay on track.
You don’t need to face challenges on your own. Often an informal chat with a teacher, health professional or support worker can be a useful way to explore what support is available. But if that’s not right for you then we’re here to help.
You can talk through your issue with us to find solutions. We have a range of resources, contacts and support plans for your family to use.
You can tell us what you think would help make things better.
Across the four areas of the city, we have five community hubs with staff who can offer you help and advice.
To find your closest hub and what is going on in your area, please use the postcode checker on the Children and Families Newcastle directory.
For more general enquiries, contact Children and Families Newcastle by:
- calling 0191 211 5805
Our friendly advisors are available Monday to Friday, 9am to 5pm, to take your call. We can ring you back, if that helps.
What are community hubs?
Community hubs are vibrant social spaces that offer a range of practical, educational and wellbeing activities for babies, children, young people and families. Activities offered in each local area are shaped by their local communities.
The community hubs offer a range of services including:
- Support for your family
- Community midwifery
- Mental health support
- Children’s therapies
- Services for youth groups aged up to 18
- Training opportunities and employability services
- Health visiting
Our north community hub, at Fawdon Children's Centre, is for residents of:
- Dene and South Gosforth
- Fawdon and West Gosforth
- Manor Park
- North Jesmond
To contact the north hub:
- call 0191 211 5773 (Monday to Friday, 8.30am to 4.30pm)
Our east community hub, at Byker Sands Centre, is for residents of:
- South Jesmond
To contact the east hub:
- call 0191 275 9636 (Monday to Friday, 8.30am to 4.30pm)
In the inner west of the city we have two community hubs, at the Cowgate Centre and the Carnegie Building, for residents in:
- Arthur's Hill
- Benwell and Scotswood
- West Fenham
The Cowgate Centre can be contacted by:
- calling 0191 272 7824 (Monday to Friday, 9am to 5pm and Saturday, 10am to 2.00pm)
The Carnegie Building can be contacted by:
- calling 0191 226 0754 (Monday to Friday, 9 am to 4pm)
Our outer west community hub, at the Galafield Centre, is for residents in:
- Callerton and Throckley
- Denton and Westerhope
- Kingston Park South and Newbiggin Hall
To contact the hub:
- call 0191 277 7800 (Monday to Friday, 8.30am to 4.30pm)
Early help is all about helping you and your family. If you need help or advice, we’re here.
Once you reach out, we will work together with you and your family to decide what steps are next. We will listen to what you say and discuss the resources and contacts available.
If your family and our team decide there is need for extra support, we can link you with a Family Partner. They can find local support for a range of things parents and carers may be struggling with, such as supporting a child with further needs, money problems or teenage depression and anxiety.
We’ll help you build on the good things in your life, so we’ll talk with your children and other family members, if that helps.
Is early help the same as children’s social care?
No. Working with Early Help is your choice – you and your family are in control of the support you receive. You can restart at any time, should you wish. It can be a useful way of tackling issues that may otherwise get worse.
If a child is in danger
If you have concerns that a child or young person is at risk of harm, contact the Initial Response Service by:
- calling 0191 277 2500
During the evening and weekends call 0191 278 7878.
We have several services who may be able to offer help and support. This includes:
Children and Families Newcastle
Children and Families Newcastle has information about local services that can help you. It is also a good place to look to find childcare.
This includes advice about:
- Pregnancy and antenatal
- Mental health
- Housing and homelessness
- Domestic abuse
- Family support
- Drugs and alcohol
- Asylum and immigration
- Benefits and debt advice
Action for Children offer a free and confidential one to one chat with a parenting coach.
Streetwise offers health and wellbeing support for 11-25 year olds
Children North East offers support for children, young people and families