Energy advice

Energy advice

Higher gas and electricity prices are a worry for many residents and businesses, but there is a lot of support available to reduce energy costs.

On this page:

There are several ways you may be able to reduce your energy costs, including:

  • taking simple steps to reduce the energy you use
  • making your home more energy efficient
  • applying for free help and support

Charities, energy companies and the regulator Ofgem all offer free advice.

Energy Services may also be able to help you access grants or support from a range of schemes.

Support you can access yourself

Save energy at home and reduce your bills

Call Home Energy Advice North East on 0808 175 9345 to speak to an energy advisor about reducing your energy costs or making energy saving home improvements.

You can also request a home visit from an energy advisor:

Information on saving energy and reducing your bills at home is available online from many sources. This advice can help you to:

Sustainable Warmth - apply for energy upgrades to your home

The council secured an additional £4.14million (HUG2) funding from the Government to build on the delivery of the £3million Green Homes Grant Local Authority Delivery (GHG LAD) scheme and the £1million Sustainable Warmth scheme (LAD3 and HUG1.) 

HUG2 is now mainly closed for new applications, although it may be possible to help in some limited circumstances. If you would like to enquire, please phone Warmworks on 0800 011 6189 and follow the options for Newcastle.

The scheme is targeted at residents who:

  • own their homes or rent from a private landlord; AND
  • do not have mains gas central heating; AND
  • live in an eligible post code, OR have a gross household income of £36,000 per year or less; AND
  • live in homes with a low energy rating (an EPC of D/E/F/G)

The scheme can fund measures such as wall, loft and floor insulation, low carbon heating and solar panels. 

Watch Rosemary's story 

Apply for money off low carbon heating technologies

Government grants of up to £7,500 towards an air source heat pump, check the Boiler Upgrade Scheme guidance and  how to apply.

Help with prepayment energy costs

Please note: the council cannot help with prepayment top ups.

If your prepayment meters are about to run out of credit and you don't have any funds to top up, you should contact your energy supplier and ask for help. Your supplier should be able to issue a credit voucher or extend your emergency credit.

If your supplier tells you that they are unable to help, then you can ask the Citizens Advice extra help unit to speak to them on your behalf:

Sign up for Priority Services

If you need additional support, for example in the event of a power cut, you can get extra help from your energy supplier(s) and the network operators via the Priority Services Register.

If you sign up with your energy supplier they will, with your consent, be able to share your information with the network operator, or you can sign up directly with Northern Powergrid and Northern Gas Networks

Advice for business

The energy regulator Ofgem offers a general guide to business gas and electricity use.

Support we offer

Broken boiler replacements

Residents can be referred to a broken boiler scheme if:

  • they are a home owner with a gas boiler that does not work; AND
  • someone in the household is aged over 65 OR aged under 5 OR suffering from cancer, terminal illness, cardiovascular or respiratory condition,  disability (affecting mobility) or a mental health condition.

Older inefficient boilers could also be replaced under the Energy Company Obligation ECO4 (see Other Financial Support.) This depends on the energy rating of your property and the age, make and model of your boiler. Please contact us if you need help to replace a boiler.

Energy advice and grants

Our Energy Services team provides expert advice and support for residents and businesses in Newcastle.

This includes work to:

  • improve energy efficiency
  • help households to keep warm at a reasonable cost (reduce fuel poverty)
  • offer energy saving and fuel debt advice

If you have been unable to find the support you need please contact us:

Free business energy audit

Small and medium sized businesses in Newcastle can also apply for a free energy audit through our business energy saving team (BEST)

This will:

  • identify potential energy improvements and savings
  • develop a plan to help you achieve them
  • help your firm access funding for energy improvements
  • cut your greenhouse gas emissions

Please note that while the first phase of the BEST programme is now complete, businesses can also continue to register their interest, for potential future support.

Advice for landlords and tenants

Our private rented service offers free advice and support to help landlords ensure their properties meet legal requirements.

They also can support tenants who have problems with energy efficiency or heating systems.

Find out more on our minimum energy efficiency standards page.

If you rent your home from the council you can access extra support, including an energy saving check up.

Other support

Find out more about the other ways you can get help on our cost of living support page.

Other financial support

Extra help with your energy bills

These payments should be made automatically if you are eligible, you should not need to apply, including:

The Energy Company Obligation (ECO4) and the Great British Insulation Scheme (GBIS) 

ECO4 supports low income and vulnerable households to improve their homes with a range of energy efficiency measures, helping to meet the Government's fuel poverty and net zero commitments. Contact your energy supplier or a local installer to apply for ECO4

Check eligibility and apply for the Great British Insulation Scheme (formerly known as ECO+) GBIS supports the ECO4 scheme in the delivery of predominantly single insulation measures, such as wall and loft insulation, targeted at a wider range of households. 

Local authorities can use flexible eligibility (LA flex) to support low income households who do not meet the benefits eligibility criteria of the schemes.

Other reports

We regularly submit reports to the Government demonstrating what we have done to improve the energy performance of homes in our area. 

To read our latest report see:

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