New contact centre opening times
Contact Centre opening times will be changing from Monday 28 October, find out the revised opening hours.
Blocked gullies and flooding
We maintain the highway network keeping the roads and pavements free of flooding that might cause a hazard or obstruction. This includes clearing blocked gullies. A gully is covered by a slotted cover normally seen in the gutters at roadsides. They are cleared on a regular program by our gully teams.
During a flood event roads may be reported closed. The City Council's Twitter and Facebook accounts will be in operation to keep you up to date with the current situations in the city.
In such an event please call 0191 278 7878 and ask for "Envirocall." Remember during a flooding and extreme weather event the phone queues can be very busy.
If you have any problems with the online form please phone 0191 2787878 and ask for "Envirocall."
During an extreme weather event we recommend that residents phone through any reports.