Council Housing - Your Homes Newcastle

Information for Council Tenants and Leaseholders

Your Homes Newcastle

Council housing is managed by Your Homes Newcastle on the Council’s behalf.

To get help with damp and mould please contact Your Homes Newcastle  

Complaints and compliments

The YHN Complaints and Compliments procedure sets out Your Homes Newcastle’s approach to managing complaints and compliments. This procedure applies to services which they provide on the Council’s behalf.

For information on how Your Homes Newcastle meets the Housing Ombudsman’s standards please go to Complaints Handling Code self-assessment

If you want to make a complaint or compliment please contact Your Homes Newcastle

The Council’s responsibilities to you

As your landlord we are responsible for ensuring your home and estate are well managed and safe.

We monitor how well Your Homes Newcastle deliver their services using Key Performance Indicators. These are our key performance indicators for 2023-2024.

For information about how we keep your home safe please go to Your Homes Newcastle – Home Safety

We manage the Housing Revenue Account (HRA). The main income to the HRA is tenant's rents and service charges which pay for the cost of managing Council housing.

For information about our policies please go to Housing Policy

Information for Leaseholders

Your Homes Newcastle provide services to leaseholders on the Council’s behalf.

Please contact Your Homes Newcastle

How to get involved

We offer a range of opportunities for Council tenants and leaseholders to have their say about our services.

Newcastle Independent Tenant Voice

Scrutiny Involvement for Tenants

Your Homes Newcastle

Let’s Talk Newcastle

The Right to Manage

Council Tenants with a Secure Tenancy have the Right to Manage. This means they have the right to set up a Tenant Management Organisation (TMO).

TMOs are how Council tenants can take on collective responsibility for managing their homes. TMOs can take different forms and sizes, from managing a handful of properties to managing large estates.

The services managed by the TMO might include day-to-day repairs, allocations and lettings, tenancy management, cleaning and caretaking, and rent collection. The TMO will receive funding from the Council to deliver these services.

If you would like more information about the Right to Manage, please e-mail fairerhousingunit@newcastle.gov.uk

Consumer standards

From April 2024 the Regulator of Social Housing will start inspecting Councils and Housing Associations to ensure they comply with Consumer Standards.  More information is available here.