Help with housing if you are experiencing domestic violence or abuse

Help with housing if you are experiencing domestic violence or abuse

If you are experiencing domestic violence or abuse the Housing Advice Centre can find you emergency accommodation and provide specific help and support, working with specialist services to ensure you receive the most appropriate support as quickly as possible. The Housing Advice Centre's contact details are below.

In an emergency situation phone 999 and ask for the Police.

  • Domestic abuse is any incident of coercive or threatening behaviour, violence or abuse (psychological, physical, sexual, financial or emotional) between those aged 16 years old or over who are or who have been intimate partners or family members, regardless of gender or sexuality.
  • Controlling behaviour is a range of acts designed to make a person subordinate and / or dependent by isolating them from sources of support exploiting their resources and capacities for personal gain, depriving them of the means needed for independence, resistance and escape and regulating their everyday behaviour.
  • Coercive behaviour is: an an act or a pattern of acts of assault, threats, humiliation and intimidation or other abuse that is used to harm, punish or frighten their victim. This includes issues of concern to black and minority ethnic communities, such as so called 'honour based' violence, female genital mutilation and forced marriage.

If you are experiencing domestic violence or abuse and need emergency accommodation or housing advice contact the Housing Advice Centre.

Change to the Housing Advice Centre’s working arrangements

Due to the coronavirus (COVID-19) pandemic, Newcastle City Council’s Housing Advice Centre staff will only be providing telephone or email advice. The Housing Advice Centre building will not be open for face-to-face advice until further notice. This will help us all to reduce the risk of spreading coronavirus.

Please don’t attend the Housing Advice Centre in person as the building will be closed. Instead, please phone 0800 1707 008 or email

We appreciate that this is a difficult time and that you will be concerned. Please be reassured that we will do our best to respond to your query as soon as we can. However, please bear with us at this time while we are experiencing additional pressures and there is some disruption to our service.

Monday to Friday, 8.30am to 12 noon and 1pm to 4.30pm

Out of hours: 0800 1707 008 (Press 2 for the Operator and ask for the Emergency Homeless Officer)
Monday to Friday, 5.30pm to 8am
Saturday and Sunday, 8am to 8am (24 hours)

Alternatively you may wish to contact the Newcastle Integrated Domestic Violence Abuse Service (NIDAS) directly.

NIDAS offers a single point of contact, providing specialist advice and support 24 hours a day, 7 days a week to anyone who is at risk of or experiencing domestic violence or abuse.

NIDAS provides emergency accommodation, outreach support to help you to remain in your current house or look for alternative accommodation and specialist support for for people who are at high risk of harm.

The service can be accessed by anyone from 16 years old

Specialist help for children and young people, is also available whilst their parents are being supported.

NIDAS can be contacted Monday to Sunday

Phone: 0191 214 6501

Local violence against women and girls services in Newcastle and nationally can be found on the Safe Newcastle website here 

Need more information?

In an emergency situation phone 999 and ask for the Police.

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