Business Support Officer

Business Support Officer

Ref:

OPS1283

Please see advert text

£24,294 - £25,119 per annum (pro rata for part time hours)

<u>Current Opportunities

Supporting Childrens Social Care Teams</u>

3 Permanent, full time posts (Including 1 full time minute taking post)

1 Fixed term, up to June 2024 (maternity cover), full time

1 Permanent, part time (0.4FTE) post (working days: Thursday and Friday)

<u>Supporting Planning Department</u>

1 Fixed term post up to 1 year, full time

<u>Supporting Economic Development Team </u>

1 Fixed term up to 2 years, part time (0.4FTE) post (working days Thursday and Friday)

About the Job

We are recruiting Business Support Officer&rsquo;s to support Children&rsquo;s Social Care, Planning and Supporting Economic Development Teams

Business Support provides an enabling service to all areas of Newcastle City Council. The Business Support teams are flexible and responsive and there will be opportunities to move between teams to gain experience of the services across the council.

The Candidate

You will be a team player who is enthusiastic and committed to providing an excellent customer focussed service. You will be working within a reactive team supporting one of the areas listed above.

You will have excellent communications skills, the ability to deal with challenging situations that may include vulnerable service users over the phone and handling sensitive information.

You should have the ability to multitask and deal with a high workload with changing priorities. It would be an advantage if you have previous experience of working with a case management system. You should be fully familiar with data protection and the use of MS Office / Office 365.

In your application you need to demonstrate that you meet the essential criteria listed in the person specification and give recent relevant examples of how you meet those criteria.

Our Values

Everyone who works within one of our valuable public services makes an important contribution to delivering our vision and priorities of the city. How we do things is as important as what we do. In everything we do we strive to embed and live the Councils values

- Proud

- Fair

- Ambitious

Newcastle is an ambitious City; it always has been. It&rsquo;s an iconic City with a rich heritage but one that also shapes the future of the region.

Here at Newcastle City Council, we have a real passion to improve the lives of residents and visitors in the City through the wide variety of essential public services we deliver and the relationships we influence. From our City leaders, to every member of our team, we&rsquo;re all committed to making Newcastle a City that is vibrant and thriving.

What can we offer you?

As an employee of NCC, you will have access to:

- A competitive salary

- Generous annual leave in addition to Bank Holidays, with the ability to buy additional leave annually

- A dedicated induction

- Various flexible working options

- Access to Occupational Health, Mindfulness sessions and other wellbeing initiatives

- Access to Local Government pension scheme

- Access to various salary sacrifice schemes

- Discounted travel passes

Why work for us?

We strive to be an organisation where equality, diversity and inclusion is part of who we are and how we work and where every member of our team is treated fairly, with dignity and respect. We are committed to building an inclusive and supportive workplace where you can bring your whole self to work and succeed in being your best.

Our people deliver amazing services, initiatives, and projects to benefit the lives of our residents. They also develop, manage, and maintain the City&rsquo;s vital infrastructure and public spaces that our societies and communities rely on.

For an informal discussion regarding the posts available, please contact Joanne Allan on 07977730795.

Apply online at www.northeastjobs.org.uk, select 'Apply Now' and complete our online application form. Before completing the form please ensure you read the supporting documents.

Any communication sent to you regarding your application will be sent to the email address you have set up on your Northeast Jobs account, so you will need to ensure that you check your inbox.

Please See Advert Text

Closing date:

22 February 2024