Customer Service Assistants (Casual Register)

Customer Service Assistants (Casual Register)

Ref:

M430

As and when required

£10.18 per hour, plus enhancements for weekend working

Tyne and Wear Archives and Museums (TWAM) is a major regional museum, art gallery and archives service managing a collection of nine museums and galleries across Tyneside and the Archives for Tyne and Wear.

We are looking to recruit 3-4 people who would like to join our casual Customer Service Assistant register to cover roles at our venues when staff take holiday or other leave. We are particularly interested in applicants who would like to pick up some shifts Monday-Friday and are able to work at the Discovery Museum in Newcastle upon Tyne as well as across our other venues.

Customer Service Assistants work as part of our enthusiastic and dedicated Front of House teams. Successful applicants will deliver a high standard of customer service across our venues. Post holders will be expected to undertake a range of activities associated with the general operation of TWAM’s museums and galleries, acting as the first point of contact for visitors, answering enquires and providing information and assistance on the service and activities within the venue. Post holders will also explain exhibits and displays, demonstrate interactive exhibits and may undertake group guided tours, as well as actively promoting retail and fundraising activities to encourage visitor spend.

Operating a till, handling and reconciling payments and stock control in accordance with financial procedures will also be part of the role, as will assisting with the moving and handling of collections and exhibits and the installation of exhibitions and displays.

Applicants will have numeracy, literacy and basic IT skill as well as experience in a visitor-facing role and commitment to engaging with visitors.

For information about these roles please email hrrecruitment@twmuseums.org.uk

Apply online at www.northeastjobs.org.uk, select 'Apply Now' and complete our online application form.

Casual / Seasonal / Bank / Permanently Variable hours

Closing date:

19 May 2022