Income Collection Officer

Income Collection Officer

Ref:

HC8

Please see advert text

£30,296 - £33, 024 per annum, pro rata (£24,564 - £26,776 actual salary for 30 hrs)

The Role: To work as part of our Income Collection Team To review and manage accounts relating to current tenant arrears, take the appropriate action to collect rent and arrears including first stages of legal action to work together with our Financial Inclusion, and Support and Progression teams and Housing Services team to sustain tenancies and achieve collection rate targets.

The Person: We are looking for applicants who are passionate about delivering an excellent service to our customers, have good negotiation skills and knowledge and experience of working in a debt collection role, preferably in a Housing environment.

We have the following permanent opportunities:

1 x 37 hours per week

1 x 30 hours per week

Please clearly specify how many hours you would like to be considered for in your supporting statement.

Most of our full-time vacancies are available on a job share basis, if you want to discuss this option for this vacancy or if you would like to have an informal discussion about the post, please contact Tim Hutton on 0191 278 1231 or by email at tim.hutton@newcastle.gov.uk.

PLEASE NOTE: We do not accept CV’s, only online applications. To apply, click on the “Apply for this job” tab. Any communication sent to you regarding your application will be sent to the email address you have set up on your North East Jobs account, so you will need to ensure that you check your inbox.

Newcastle City Council is an equal opportunities employer and welcomes applications from all groups regardless of gender, sexual orientation, religious belief, disability, age, race, maternity and pregnancy, marriage and civil partnership and gender reassignment.

Permanent

Closing date:

10 October 2024