NFS Operations Team Leader

NFS Operations Team Leader

Ref:

OPS1534

Full time

£33,945 - £37,336 per annum

At NFS, (Newcastle Furniture Service) we deliver and install furniture items to houses across the UK, predominantly in the North East, however we are growing and have new contracts covering the whole of the UK.

Our success means we are looking for a passionate leader. The NFS Operations Team Leader supports and reports to the NFS Team Manager. This is a key role in managing all operational aspects of NFS, to lead and deliver a customer focussed and highly performing service across the following operational areas:

- Repairs and recycling

- Logistics

- Warehouse and stock

This particular role will focus on the warehouse and stock.

What you’ll love about this job

Being responsible for the effective supervision of Operational Services, you will encounter new and interesting challenges every day. The role will allow you to support, encourage and positively influence team members to ensure improved service delivery. Our clients and customers take priority and you will consistently provide excellent customer service. You will carry out a high level of planning and coordination across all teams, to ensure the service has the equipment and goods that are needed to run smoothly. Your day-to-day responsibilities will be varied. You will support the NFS Team Manager in ensuring the service is fit for purpose, implement service improvements, processes and manage risks across appropriate areas. As well as managing customer/client complaints and satisfaction levels. You will help to maintain a healthy, safe and secure work environment by effective day to day management and planning.

This is an amazing opportunity to drive real change across our service and a significant step forward in being able to make living easier for our customers, using our service to ensure we are first for housing and make living easier for our customers.

Our Vision here at Newcastle City Council is “Together we are Newcastle”. We are a welcoming, caring city, working closely together in partnership to deliver better outcomes for our communities. We pride ourselves on our 3 values. We are “Proud, Fair and Ambitious” and encourage you to join us on our journey.

If you would like an informal, no obligation chat before applying then please call Suzie Pickard, Commercial Operations Manager on 07815642075.

Apply online at www.northeastjobs.org.uk, select 'Apply Now' and complete our online application form.

Before completing the form please ensure you read the supporting documents. Any communication sent to you regarding your application will be sent to the email address you have set up on your Northeast Jobs account, so you will need to ensure that you check your inbox.

Permanent

Closing date:

19 August 2024