Revenues Officer

Revenues Officer

Ref:

FIN36b

Full time

£26,873 - £28,770 per annum

An exciting opportunity has arisen within the Revenues and Benefits Team. We have undergone major transformation and we are implementing new and leaner operating models supported by digital and online solution and seeking to recruit Revenues Officers to join our successful dynamic team.

If you are someone who is passionate about how we’d support and develop our team, then we’d like to hear from you.

As a Revenues Officer, you will be responsible for billing, collection, and recovery of Council Tax. This includes processing changes of address, applying discounts, reliefs, and exemptions, verifying, and processing refunds and dealing with general council tax account maintenance.

You will need to learn and understand relevant legislation to be able to do this. You will also deal with phone calls from customers, property owners, managing agents and other third parties to deal with council tax enquiries, you will negotiate and set up payment arrangements.

Once Training has taken place there is an expectation that you will be working from home for most of the time.

To be successful, you will need to be enthusiastic, have excellent communication skills, have the ability to process high volumes of work accurately within prescribed deadlines and you must be dedicated to continuous improvement.

The full Job Specifications lists the essential skills and knowledge we are looking for in this role.

BPSS posts

If you are successful we will undertake additional recruitment checks which will include a check to see if you have any unspent criminal convictions.

Apply online at www.northeastjobs.org.uk, select 'Apply Now' and complete our online application form. Any communication sent to you regarding your application will be sent to the email address you have set up on your Northeast Jobs account, so you will need to ensure that you check your inbox.

Permanent

Closing date:

22 February 2024