Senior Business Support Officer

Operations and Regulatory Services

Newcastle upon Tyne

Senior Business Support Officer



Full time

£24,948 - £26,845 per annum

Newcastle is a great City, one that never stands still, that faces forward and embraces change. A City that makes history and shapes the future with a bold vision to achieve its ambitions supporting a post-pandemic vibrant City for both its residents and visitors.

Come and join our Business Support Service, we have opportunities at Senior Business Support Officer level. You will have the opportunity to work flexibly across the working day to suit your work life balance and to meet the needs of the business, we offer 25 days annual leave plus bank holidays rising to 29 days after 5 years. You also have the option to buy additional annual leave. An excellent pension scheme and a range of benefits including discounts at various retail outlets, as well as the option to lease cars and buy electronic products through a salary sacrifice scheme.

We provide an enabling service to all vital services of Newcastle City Council. The Business Support teams are flexible and responsive and there will be opportunities to move between teams to gain experience of the services across the council.

If you are a team player who is enthusiastic and committed to providing an excellent customer focussed service, we would welcome your application.

You will be working in a reactive team supporting Children’s Social Care. You will have excellent communication skills, the ability to deal with challenging situations and work to statutory or regulatory deadlines. You should have the ability to multitask and deal with changing priorities. It would be an advantage if you have previous experience of working with a case management system. You should be fully familiar with data protection and the use of MS Office / Office 365.

You may be expected to work in a flexible way between an office base and remotely from your home depending on which area of the business you will be supporting. To enable you to do that you would need access to the internet via wi-fi in your home. You would be provided with the IT equipment to enable you to work from home.

Please include a contact number with your application as we will try out best to call you for an informal chat within 2 working days of it being submitted.

For further information about this opportunity please email

Apply online at, select 'Apply Now' and complete our online application form.


Closing date:

7 February 2023

Apply and view further information