Senior Parking Clerk

Senior Parking Clerk

Ref:

OPS1426b

Full time

£33,945 - £37,336 per annum

Newcastle is a great City, one that never stands still, that faces forward and embraces change. A City that makes history and shapes the future with a bold vision to achieve its ambitions supporting a post-pandemic vibrant City for both its residents and visitors.

Newcastle Parking Services play a key role in supporting residents; businesses and visitors across the city through the provision of parking places and enforcement of parking and bus lane restrictions to keep the city moving and maintain the safety of pedestrians; drivers and their passengers.

This is an exciting time to join Parking Services in a back office, administration role supporting the Notice Processing Manager for the parking services team. The job holder will play a pivotal role in helping to supervise a diverse team who process both appeals against Parking Penalty Charge Notices, assessing requests for parking permits as well as being the primary point of contact for members of the public who may have parking related queries.

The post holder will contribute to policy development and assist the Notice Processing Manager with supervision, guidance and development of staff and with the implementation of best practices and procedures resulting from new legislation/enforcement.

To undertake quality assurance checks to support service delivery and assist the Notice Processing Manager in preparing correspondence relating to key stakeholders, corporate complaints and freedom of information requests.

Candidates must enjoy employing good IT skills whilst using generic and bespoke software systems and work within data protection guidelines.

Candidates must be able to work in a fast-paced; high volume team environment and have excellent communication and organisational skills.

Experience of processing penalty charge notices in either a parking, bus lane, clean air zone or similar environment and responding to written representations and appeals would be beneficial for this role. Along with experience of evaluating and making decisions in relation to applications for services such as parking permits.

We offer 23 days annual leave pro rata, plus bank holidays rising to 28 days after 5 years. You also have the option to buy additional annual leave. An excellent pension scheme and a range of benefits including discounts at various retail outlets, option to lease cars and buy electronic products through a salary sacrifice scheme are additional benefits available to Council staff.

Newcastle City Council has an Agile Working Policy so the role may be carried out through part home working and part office-based working subject to business requirements.

If you are a team player who is enthusiastic and committed to providing an excellent customer focussed service, please review the Person Specification and submit your application showing us how your experience could fit this post and enhance our team.

An informal discussion can be had with John Skeen about this role via email john.skeen@newcastle.gov.uk or telephone 0191 2772736

BPSS posts

If you are successful we will undertake additional recruitment checks which will include a check to see if you have any unspent criminal convictions.

Apply online at www.northeastjobs.org.uk, select 'Apply Now' and complete our online application form.

Any communication sent to you regarding your application will be sent to the email address you have set up on your Northeast Jobs account, so you will need to ensure that you check your inbox.

Permanent

Closing date:

23 June 2024