Digital skills support
Get Online Newcastle is a Newcastle City Council service, we can support anyone 18+ living in Newcastle. We are committed to supporting people to get online and equipping them with valuable digital skills. Our courses are shown on this webpage – have a look, see what we offer and book a place. If you want to speak to someone about how to get started online give us a call 0191 277 8842. Our phone line is open Monday to Friday, 10am until 2pm.
People talking about Get Online Newcastle
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You need an email address to book your place, but don’t worry if you don’t have one, just use getonline@newcastle.gov.uk We will then get your booking confirmation email and will give you a call the week before you are due to start just to remind you that you have booked a place. If you can’t book online yourself, please call 0191 277 8842 or ask a member of staff at your local library or housing hub and they can do it for you. You MUST live in Newcastle to apply for a place on these courses.
Course dates and times are listed on the first page of the booking process. Please make sure that you are can attend all of the dates and times shown before booking your place.
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Online Basic Computing Course (18+)
Online Basics courses give you some support to get online for the first time and to learn basic digital skills in an informal setting. It's a 2-part course, available all year round, delivered at the City Library. We'll show you how to use a computer, send an email, search the internet, and attach photos and your CV to emails.
Book your first session date HERE and we will automatically book you onto the second session. Join us and take your first steps into the online world!
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Intro to Office (18+)
Once you've learned the basics, try this course where you can learn how to use Microsoft Office packages including Word, Excel and PowerPoint.
We will teach you essential tasks including how to cut, copy and paste, sort a spreadsheet and insert a picture into a document. There are 4 sessions to attend in total and we deliver it all year round at City Library. You can book onto your first session HERE and we will automatically book you onto the remaining 3 sessions.
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Techy Tea Party (18+)
Bring along your own device – laptop, smart phone, tablet or iPad – and find out how to complete your basic settings, secure your device and download and navigate apps. These courses are single sessions, you can book for 1 session or for 4 consecutive sessions. You will need to book separately for each session. Book you first Techy Tea Party session HERE. Pease also make sure that the device you are bringing is fully charged.
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Everything Email (18+)
New to email and need an account OR do you have an account and your inbox is in a bit of a mess?
Come along to this session where we will set an email up for you if you don’t have one. We will also help you to create folders for your account to better manage your ‘inbox’, show you how to confidently delete unwanted messaged and show you how to identify scam messages. You will also learn how to attach downloaded images and documents to emails.
The first part of the session you will work on the classroom computers, after the break we will be helping you to manage your email account on your personal device and making sure that you are confident in doing this.
Please note: You can only book for one of these sessions - Book your place now
Are you struggling to understand the internet and email? Sign up for one of our free courses today!
The Online Basics course is perfect for people who would like a bit of help getting to grips with the internet and email.
Here are some comments from people who've completed the course:
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William, from Byker
Our ‘Learn My Way – Online Basics’ course is perfect for people who would like a bit of help getting to grips with the internet and email.
William who recently completed the course said:
"The course was really easy to follow and understand, and I liked that if I ever got a bit lost I had Alan [volunteer tutor] sitting right next to me to put me right.
“Before I did the course I didn't know where to start with using the internet and sending emails. Nowadays you need an email address for everything. Now I feel so much more confident - I use the internet to read the news and for things like finding out how to get to places. I check my emails every day now - before I didn't know how to send one!”
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Rachel, from Kenton
Rachel, a young mum from Kenton, was a participant on one of the 8-week digital inclusion tablet courses. As the course was for one day a week only, Rachel was able to easily arrange childcare for her two children. Rachel established a really good relationship not only with other class members but also with the volunteers who help to deliver this course.
Because of her positive attitude, she was asked to train as a volunteer to support others in the courses that run at City Library each week.
Rachel said: “I am quite excited about becoming a volunteer and was so happy to have been asked! I love helping people and supporting the Online Basics courses at the library will help me increase my confidence and skills so that I can look for a job that suits me.”
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Chengeto, from Cowgate
YHN tenant Chengeto Machingura, 48, was the 1000th person to successfully complete the Online Basics course, which sees learners get to grips with using the internet and emails safely, while introducing them to digital services which will benefit them in their daily lives.
She said: “I’m very happy to be the 1000th learner. I did the course because I was struggling with certain technologies and everything these days is all online, and I was trying to find the right course. I think everything I’ve learned will really help me.”
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