Digital Skills Support

Get Online Newcastle is a partnership between Newcastle City Council and Your Homes Newcastle. We are committed to supporting people to get online and equipping them with valuable digital skills. Our courses are shown on this webpage – have a look, see what we offer and book a place. If you want to speak to someone about how to get started online give us a call 0191 277 8842, our phone line is open Monday to Friday, 10am until 2.00pm.

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People talking about Get Online Newcastle

  • Learn My Way logo

    Learn My Way is a series of short free courses which show you the online basics of using a computer.  You will learn how to access and use the internet, send and receive emails and how to attach a CV or photo to an email.  Places on this course must be booked. Course dates and times are listed on the first page of the booking process. Please make sure that you are can attend all of the dates and times shown before booking your place.

    You need an email address to book your place, but don’t worry if you don’t have one, just use  We will then get your booking confirmation email and will give you a call the week before you are due to start just to remind you that you have booked a place. If you can’t book online yourself, please call 0191 277 8842 or ask a member of staff at your local library or housing hub and they can do it for you. You MUST live in Newcastle to apply for a place on these courses.

  • Online Basics logo

    Online Basic Computing Course

    Online Basics courses give you some support to get online for the first time and to learn basic digital skills in an informal setting.   It's a 2-part course, available all year round, delivered at the City Library and Cruddas Park Library.  We'll show you how to use a computer, send an email, search the internet, and attach photos and your CV to emails.

    Book your first session date HERE and we will automatically book you onto the second session. Join us and take your first steps into the online world!

  • Intro to Office course logo

    Intro to Office (City & Guilds)

    Once you've learned the basics, try this course where you can learn how to use Microsoft Office packages including Word, Excel and PowerPoint.

    We will teach you essential tasks including how to cut, copy and paste, sort a spreadsheet and insert a picture into a document. There are 4 sessions to attend in total and we deliver it all year round at City Library. You will have the option to take a City & Guilds qualification in session 4.  You can book onto your first session HERE and we will automatically book you onto the remaining 3 sessions.

  • Techy Tea Party photo

    Techy Tea Party

    Bring along your own device laptop, smart phone, tablet or iPad  and find out how to complete your basic settings, secure your device and download and navigate apps. These courses are single sessions, you can book for 1 session or for 4 consecutive sessions. You will need to book separately for each session. Book you first Techy Tea Party session HERE.

Are you struggling to understand the internet and email? Sign up for one of our free courses today!

The Online Basics course is perfect for people who would like a bit of help getting to grips with the internet and email.

Here are some comments from people who've completed the course:

  • William, from Byker


    Our ‘Learn My Way – Online Basics’ course is perfect for people who would like a bit of help getting to grips with the internet and email.

    William who recently completed the course said:

    "The course was really easy to follow and understand, and I liked that if I ever got a bit lost I had Alan [volunteer tutor] sitting right next to me to put me right.

    “Before I did the course I didn't know where to start with using the internet and sending emails. Nowadays you need an email address for everything. Now I feel so much more confident - I use the internet to read the news and for things like finding out how to get to places. I check my emails every day now - before I didn't know how to send one!”

  • Rachel, from Kenton


    Rachel, a young mum from Kenton, was a participant on one of the 8-week digital inclusion tablet courses. As the course was for one day a week only, Rachel was able to easily arrange childcare for her two children. Rachel established a really good relationship not only with other class members but also with the volunteers who help to deliver this course.

    Because of her positive attitude, she was asked to train as a volunteer to support others in the courses that run at City Library each week.

    Rachel said: “I am quite excited about becoming a volunteer and was so happy to have been asked! I love helping people and supporting the Online Basics courses at the library will help me increase my confidence and skills so that I can look for a job that suits me.”

  • Gillian, from Kenton

    digital users

    Gillian was the 500th learner to complete the Online Basics course at City Library. The training covers the basics of using a computer, sending an email, searching the internet and attaching photos and your CV to emails. The sessions are relaxed and informal with one-to-one support from a volunteer. 

    Gillian said “My work coach from the Job Centre put me on this course and I couldn’t believe how friendly the class was. I feel so much more confident now in doing things online. I was also introduced to the Skills Hub at the City Library, they help people like me with CVs and give us help with our job searching. The brilliant support that I got helped me find a job!”

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