Taxi licensing Disclosure and Barring Service checks

As part of your application to be a licensed driver with Newcastle City Council you will need to complete a Disclosure and Barring Service check.

To do this please use the Online Disclosures website, which will then administer your application on our behalf.

Making an online DBS check application

To apply online you will need access to a computer and a valid email address.

The online application form will guide you through each step of the application to ensure your application is complete and accurate and therefore minimising the risk of your application being delayed.

The online application can be completed in five steps:

1. Go to the Online Disclosures website and select "Register", using the organisation name, PIN code and secret word below.

• Org name: NCC – Licensing
• Org PIN: 144314
• Secret word: NCCTaxi

2. Create your password and then login using your PIN code, email address and password to complete the application online.

3. Select the relevant identification documents (ID) for verification using the online help tool.
   
   You will need your Passport or Driving Licence plus two proofs of address, in the form of an official letter such as a utility bill, bank statement or credit card statement.
   
   The documents need to be in your name at your current address.
    
4. Once you have submitted the online application you will be invited to present your original documents to the licensing administrator at the licensing office for verification.
   
   The licensing administrator will verify your identity using these documents.
   
   Please note documents must be originals. Downloaded and printed statements are not suitable for the identity checking process.
    
5. Once your identity has been verified your application will be sent electronically to the Disclosure and Barring Service. Your enhanced disclosure will be sent to your current address.

Keep track of your application

You can track the progress of your application by:

• Requesting automatic email updates as you are completing your application.
• Logging in via the online portal using your PIN, email and password.

Applicants wishing to register with the update service will either require a DBS issued e-number or disclosure number.

To register visit the Government DBS Update Service website.

Please note that a disclosure must be registered in the update service within 19 days of the issue date.

Help and support

Should you require help and support with your disclosure application you can contact the Online Disclosures support team by:

• Phone: 0845 251 5000
• Email: onlinedisclosures@gbgplc.com

The support team helpline is available between 8.30am and 5.30pm, Monday to Friday, with a 24-hour messaging service.