Season Ticket Permits

Season Ticket Permits

If you are a frequent user of the city centre car parks operated by Newcastle City Council then you may be interested in one of our car parks Season Tickets after reading the following information. 

 

Season Tickets allow parking without the need to purchase a ticket at the machine or pay via the Pay by Phone Service. There are three different types of Season Tickets; Gold, Emerald and Diamond each season ticket may only be used in the designated permit bays located within the chosen car park.

 

However, If the vehicle is an electric vehicle the permit may also be used within an electric vehicle charging bay whilst actively charging within the designated car park.

 

Additionally, If the season ticket is being used by a disabled badge holder, the season ticket holder may park in a disabled parking bay or regular pay and display parking bay within the designated car park, provided that the season ticket holder displays a valid disabled badge.

 

If you hold a Citypark Gold permit these permits will remain valid until their expiry date. However, you will not be unable to renew these and a new application for a virtual Season Ticket will need to be submitted.  

 

Click on any of the following links for further information regards Season Tickets:

Season Ticket Signage

Mea House Permits

Season Ticket Prices

Permit Types and Terms

Virtual Permits

How to apply for a Season Ticket

Frequently Asked Questions

Managing Your Online Account

Season Ticket Signage

Gold Season Ticket Permit Holders Monday - Friday 8am - 5pm (including Bank Holidays) Sign

Emerald Season Ticket Permit Holders Monday - Saturday 8am - 5pm (including Bank Holidays) Sign

Diamond Season Ticket Permit Holders All Days 8am - 5pm (including Bank Holidays) Sign

 An example of the signage for Platinum Lease bays is shown below:

Platinum Lease Permit Holders only All Days All Times Including Bank Holidays

MEA House permits

Mea House permit will also be moved over to virtual permits and an new applications or renewals will be issued through the online service virtually. Further details of the permit for businesses located within this development please contact us via email at cityparkpermits@newcastle.gov.uk

 


Season Ticket Prices

There is a fixed price for the Season Tickets, which depends on the car park that you use.

Please find details of the Season Ticket Prices, together with details of car parks where there is currently availability for permits.

 

Please note, at present the maximum number of season tickets have been issued at the Claremont Road & Ellison Place car parks and we are currently not processing new applications for these car parks.   

 

Due to a recent increase in demand for Season Ticket permits, please be advised that any application submitted to Newcastle Parking Services may take up to 14 days for an offer to be issued. This will therefore affect any date you wish the permit to commence.

 


Permit Types and Terms

We currently offer three different types of permit of Season Tickets – Gold, Emerald and Diamond.

 
Type Allocated Spaces Times
Gold Yes Monday to Friday - 8am to 5pm (car parks in the Alive after 5 promotion); 6pm (surface car parks); 10pm (Stadium)
Emerald Yes Monday to Saturday - 8am to 5pm (car parks in the Alive after 5 promotion); 6pm (surface car parks); 10pm (Stadium)
Diamond Yes All days, 8am - 5pm (car parks in the Alive after 5 promotion); 6pm (surface car parks); 10pm (Stadium)

How long do the permits run for?

All of our permits can be taken out for periods of 4 weeks, 13 weeks (3 months) or 52 weeks (12 months) at a time. For each permit type payment must be processed up front before the permit is issued.  There is no longer an option to pay for an annual permit via monthly instalments due to the number of customers who defaulted on payment plans, but the option of taking out permits at 4 week intervals providing an option for customers to spread the cost of the permit each month.


Virtual permits

The Season Tickets we issue are in the process of being updated to become virtual permits and we will no longer issue physical parking permits. Virtual parking permits are an electronic record confirming that you have a Season Ticket rather than having to display a physical parking permit.  Details of your parking permit will be held electronically and shared with Civil Enforcement Officers, and you will be able to manage your parking permit online, including making a payment to renew your parking permit. Any new applications made from the 18th July 2022 will be made via an online account and all Season Tickets issued will be virtual.

 

Why is the scheme changing?

The scheme is changing to provide a more efficient permit system and experience for permit holders. These benefits include: -

 

  • The facility to manage your parking permit online.
  • There will no longer be a requirement to display a physical permit in your vehicle as we will hold an electronic record of your permits that the Civil Enforcement Officers will check when inspecting vehicles parked in the car park.
  • Payments will be handled by the permit system allowing the permit to be issued and active as soon as the payment is made.
  • As the majority of permits will be virtual there will be fewer permits lost in the post or lost by permit holders who share a permit between different vehicles.
  • There will be more accurate enforcement activity because Civil Enforcement Officers will check every vehicle parked in permit bays to see if they hold a valid permit. 
  • As the permits will be virtual rather than physical there should be fewer Penalty Charge Notices (PCNs) issued to permit holders for forgetting to display a physical permit or where a permit has fallen from a windscreen.

 


Benefits of having a Season Ticket permit

A Season Ticket permit removes the need to carry or find change for your parking session and also includes a discount built in to the price.

 


How to apply for a Season Ticket

You can apply for your car park Season Ticket by creating a virtual parking permit business account click on the following link to apply Virtual Permit Account  where you will be directed to create an account, where you can apply for a Season Ticket, make payment and manage your account, such as changing which vehicle the Season Ticket is activity being used with.

For a step-by-step guide on how to create an account please click on the following video link Register for Season Ticket Permit

Once you have registered and created an account you will need to apply for your Season Ticket Permit, please click on the following video for details Apply for a Season Ticket Permit

We will assess your application and respond by email.  If your application is approved the email will contain a link to make payment via your virtual permit account.  

If you do not have internet access or unable to apply online, please contact Parking Services on 0191 2772728 between the hours of 10am-noon and 1pm-3pm Monday to Friday and we can send you a paper application form to complete and you will be issued with a physical permit to display in your vehicle.

Please note, at present the maximum number of season tickets have been issued at the Ellison Place car park and we are currently not processing new applications for this car park. 

Due to a recent increase in demand for Season Ticket permits, please be advised that any application submitted to Newcastle Parking Services may take up to 14 days for an offer to be issued. This will therefore affect any date you wish the permit to commence.

 


Frequently Asked Questions

 

My permit is still current what should I do?

Nothing, your Season Ticket will continue to remain valid for use until the expiry date.  When your permit is due to expire, we will write to you to advise that an application for a new virtual permit should be completed. Applications for the new virtual season tickets can be applied for online Virtual Permit Account  

 

Do I have to complete a new application form even if I have a current permit?

Yes, as this is a new system you will need to submit a new application for a new permit the first time you require a virtual parking permit or if your Season Ticket is due for renewal.

 

How do I pay for a Season Ticket?

If you have received an email offer for a virtual Season Ticket, payment can be made via the link in the email via your virtual permit account and the permit will be live as soon as payment has been made.

If you have received an offer for a physical permit you can make payment by calling Parking Services on 0191 2772728 between the hours of 10am-noon and 1pm-3pm Monday to Friday and payment can be made by credit/debit card.

 

Will I still receive a reminder that my permit is due to expire?

Yes, you will continue to receive a renewal reminder.  Where we hold a record of your email address on your new virtual Season Ticket account, we will send the reminder via email.

 

How does the virtual Season Ticket work?

When you have applied and been approved for a Season Ticket you will be provided with access to the Season Ticket via your online virtual permit account.   You would then simply access your online account to enter the vehicle registration of the vehicle you wish to use on the permit.  Civil Enforcement Officers will be able to identify that the vehicle is entitled to park via their handheld electronic device.

The vehicle registration entered into the system will stay in place and valid to park until you replace it with another registration which can be done at any time by accessing your virtual Season Ticket account.

 

What do I do if I change my vehicle

If you have a virtual Season Ticket you can change the vehicle registration by logging into your Season Ticket account Here you will have the option to change the vehicle registration which is live on your permit and add new vehicle registrations, please click on the video link for a step-by-step guide Change of Registration

If you still have a physical permit you will need to contact Parking Services via email at cityparkpermits@newcastle.gov.uk for guidance on how to change your vehicle registration.

Please note that you can only have a maximum of three vehicle registrations linked to your Season Ticket at one time, however you can add and delete registrations as and when you require, however the permit is only valid to use on one vehicle at a time.

 

I am using a courtesy car what should I do?

If you have a courtesy car because your normal vehicle has been involved in an accident, you can update the vehicle registration in your online account if you have a virtual permit.  Please see the section above titled “What do I do if I change my vehicle”

If you have a physical paper permit please contact the parking permit team on 0191 277 2728 between the hours of 10am-noon and 1pm-3pm Monday to Friday or by email to cityparkpermits@newcastle.gov.uk

 

What do I do if my permit is lost?

If you have a new virtual permit you will not be issued with a physical Season Ticket.

If you have been issued with a physical Season Ticket we require written notification from the actual permit holder that the permit has been lost via email at cityparkpermits@newcastle.gov.uk to request a replacement permit. There will be no charge to replace a lost physical Season Ticket.

 

What happens if my circumstances change and I no longer need the permit?

If you have a virtual Season Ticket permit which you no longer require you can request to cancel your permit via your online account. Upon receipt of your cancellation request Parking Services will cancel the permit and you will be notified via email when your permit has been cancelled.

If you have a physical Season Ticket permit which you no longer require, the permit should be returned to Newcastle Parking Services, P.O. Box 2BL, Newcastle-upon-Tyne, NE99 2BL by recorded delivery/Royal Mail signed for.  This provides proof of posting and receipt.

We will then revoke your permit and depending on how you paid for the permit, calculate if you are due a refund for the unexpired portion in full weeks.  A £25.00 administrative charge will be applied for the process of cancelling the permit; making the necessary changes to the car park configuration and processing a refund.  If you paid for your permit upfront in a single payment, we will refund the value of the unused portion of the permit to you, usually to the payment card that the original payment was taken from, minus the administrative charge.

 

I can't remember my Virtual Season Ticket  login details what should I do?

If you forget your login details for the virtual system you can use the “forgotten login/password” facility on the account login page an email will be sent which will allow you access your account and reset your password.


Managing your Online Account

 

To renew a virtual permit please follow the steps below:

Step 1 Log into your account and click on “My Permits”

 

Step 1 Log into your account

 

Step 2 – Click on the green button with white arrow to review the permit and renew.  At this stage you can change the start date and term of the permit

 

Step 2

Step 3 – Please accept the terms and conditions and click proceed

 

Step 4 – Click “Make Payment”

 

Step 4

 

You will then be direct to the payment site where you can enter your card details. Once payment is made the permit will be automatically renewed.

 

Changing a Registration via the online Account

 

To update a registration on a Season Ticket please click on the video link Change of Registration or follow the steps below:

 

  • Step 1- Long into your virtual Season Ticket account and select “my permits”

Step 1 Virtual Account

 

  • Step 2 – from the list of permits shown select the Season Ticket (permit) that you wish to use on a different vehicle registration and click on the green car icon

Step 2

 

  • Step 3 – if the vehicle you wish to actively use on the Season Ticket (permit) is already listed please click on “switch vehicle”) to indicate which vehicle you want to actively use on the Season Ticket

Step 3

 

  • Step 4 - If the vehicle registration is not listed you can select “add vehicle” to add up to three vehicles which can be registered on your account.  Note only one vehicle can be the active vehicle at any time.

 

Step 4

 

  • Step 5 – If there are already three vehicles registered on your account you will need to remove one of the vehicles so that a new registration can be added.  To remove a registration, select the registration you want to remove and click on the red cross icon.

Step 5

 

Cancelling a Permit via the online Account

 

What happens if my circumstances change and I no longer need the permit?

If you have a virtual Season Ticket permit which you no longer require you can request to cancel your permit via your online account. Upon receipt of your cancellation request Parking Services will cancel the permit and you will be notified via email when your permit has been cancelled.

To request that your virtual Season Ticket is cancelled please follow these steps-

 

  • Step 1- Long into your virtual Season Ticket account and select “my permits”

Step 1 Cancelling a permit

 

  • Step 2 – from the list of permits shown select the Season Ticket (permit) that you wish to use to cancel and select the blue icon with the 3 dots which is located to the right of the Season Ticket 

Step 2

 

  • Step 3 – click on the red “request cancelation” icon and follow the instructions to cancel the Season Ticket

 

Step 3

 


Data Protection Information

Personal data will be collected in order to process your application for a permit in line with the terms and conditions of use. Your personal data may be collected, processed, shared and retained in order to carry out the performance of a public task and fulfil our legal obligations in the following ways:

• To establish eligibility for a permit.
• To support enforcement of the parking permit scheme restrictions.
• Shared with the police or security organisations to prevent or detect crime.

Please note ANPR cameras may be used for the purposes of statistical analysis and payment/enforcement queries.


Your Data Rights

In relation to the personal data which we may hold about you, you have the right to request to:
Be informed, have access or rectify incorrect information. You also have the right to object to or restrict our processing of your data.

Under Data Protection law we must verify your identity and explain to you our reasons if we do not agree to carry out your request.


Contact and Further Information for Data Protection queries only

If you would like more information about how we use your data, please read our Privacy Policy: https://www.newcastle.gov.uk/local-government/access-information-and-data/data-protection. Data protection questions can be made via telephone on 0191 211 6500, by email to dataprotection@newcastle.gov.uk or in writing to Data Protection, Newcastle City Council, 6th Floor, Civic Centre, Barras Bridge, Newcastle upon Tyne NE1 8QH

You have the right to complain to the Information Commissioner’s Office at www.ICO.org.uk.

If you have further queries you can also email us via cityparkpermits@newcastle.gov.uk. Please be advised that we aim to respond to queries (other than applications for permits) within 3 working days.

 

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