Spillers Car Park Permits
Spillers Car Park Permits
Spillers Car Park Permits
Parking permits are available at the Spillers car park where charge parking was introduced on 14th February 2022.
New Ouseburn Valley permits are available to businesses which are located at the Cycle Hub, Toffee Factory or OWSA Boat Club. The Ouseburn Valley permits allow the holder to park in the Spillers car park within a standard pay and display bay or within a disabled parking bay provided that a valid disabled parking badge is also displayed. The Ouseburn Valley permit does not provide an exemption to park in any other type of parking bay or at any other location other than the Spillers car park.
From 25th September 2023 Ouseburn Valley permits are also available to organisations based within Lower Steenburg’s Yard.
‘Please note that from the 26th September 2022 a security barrier is in operation in this car park due to anti-social behaviour in this location. Therefore this car park will be closed from 10pm and the re-opened at 6am the following morning.’
How are Ouseburn Valley permits priced?
| Permit Type |
Location of business |
Number of permits available |
Cost per annual permit |
| Category A |
Cycle Hub |
One per business |
£0.00 |
| Category B |
Cycle Hub / Toffee Factory/ OWSA Boat Club |
Up to 10 per business |
£92.00 |
| Category C | Lower Steenburg’s Yard | Up to 5 per business | £92.00 |
Virtual Permits
The parking permits we issue are in the process of being updated to become virtual permits and we will no longer issue physical parking permits. Virtual parking permits are an electronic record confirming that you have a parking permit rather than having to display a physical parking permit. Details of your parking permit will be held electronically and shared with Civil Enforcement Officers, and you will be able to manage your parking permit online, including making a payment to renew your parking permit. Any new applications made from the 4th January 2023 will be made via an online account and all parking permits issued will be virtual.
Why is the scheme changing?
The scheme is changing to provide a more efficient permit system and experience for permit holders. These benefits include: -
- The facility to manage your parking permit online.
- There will no longer be a requirement to display a physical permit in your vehicle as we will hold an electronic record of your permits that the Civil Enforcement Officers will check when inspecting vehicles parked in the car park.
- Payments will be handled by the permit system allowing the permit to be issued and active as soon as the payment is made.
- As the majority of permits will be virtual there will be fewer permits lost in the post or lost by permit holders who share a permit between different vehicles.
- There will be more accurate enforcement activity because Civil Enforcement Officers will check every vehicle parked in permit bays to see if they hold a valid permit.
- As the permits will be virtual rather than physical there should be fewer Penalty Charge Notices (PCNs) issued to permit holders for forgetting to display a physical permit or where a permit has fallen from a windscreen.
How to apply for a Spillers Car Park Permit
You can apply for your car park Spillers Car Park Permit by creating a virtual parking permit business account click on the following link to apply Virtual Permit Account where you will be directed to create an account, where you can apply for a Spillers Car Park Permit, make payment and manage your account, such as changing which vehicle the Spillers Car Park Permit is activity being used with.
For a step-by-step guide on how to create an account please click on the following video link Register for Spillers Car Park Permit
Once you have registered and created an account you will need to apply for your Spillers Car Park Permit , please click on the following video for details Apply for a Spillers Car Park Permit
We will assess your application and respond by email. If your application is approved the email will contain a link to make payment via your virtual permit account.
If you do not have internet access or unable to apply online, please contact Parking Services on 0191 2772728 between the hours of 10am-noon and 1pm-3pm Monday to Friday and we can send you a paper application form to complete and you will be issued with a physical permit to display in your vehicle.
Due to a recent increase in demand for parking permits, please be advised that any application submitted to Newcastle Parking Services may take up to 14 days for an offer to be issued. This will therefore affect any date you wish the permit to commence.
Frequently Asked Questions
My permit is still current what should I do?
Nothing, your Spillers Car Park Permit will continue to remain valid for use until the expiry date. When your permit is due to expire, we will write to you to advise that an application for a new virtual permit should be completed. Applications for the new virtual Spillers Car Park Permit can be applied for online Virtual Permit Account
Do I have to complete a new application form even if I have a current permit?
Yes, as this is a new system you will need to submit a new application for a new permit the first time you require a virtual parking permit or if your Spillers Car Park Permit is due for renewal.
How do I pay for a Spillers Car Park Permit?
If you have received an email offer for a virtual Spillers Car Park Permit, payment can be made via the link in the email via your virtual permit account and the permit will be live as soon as payment has been made.
If you have received an offer for a physical permit you can make payment by calling Parking Services on 0191 2772728 between the hours of 10am-noon and 1pm-3pm Monday to Friday and payment can be made by credit/debit card.
Will I still receive a reminder that my permit is due to expire?
Yes, you will continue to receive a renewal reminder. Where we hold a record of your email address on your new virtual Spillers Car Park Permit account, we will send the reminder via email.
How does the virtual Spillers Car Park Permit work?
When you have applied and been approved for a Spillers Car Park Permit you will be provided with access to the Spillers Car Park Permit via your online virtual permit account. You would then simply access your online account to enter the vehicle registration of the vehicle you wish to use on the permit. Civil Enforcement Officers will be able to identify that the vehicle is entitled to park via their handheld electronic device.
The vehicle registration entered into the system will stay in place and valid to park until you replace it with another registration which can be done at any time by accessing your virtual Spillers Car Park Permit account.
What do I do if I change my vehicle
If you have a virtual Spillers Car Park Permit you can change the vehicle registration by logging into your Spillers Car Park Permit Here you will have the option to change the vehicle registration which is live on your permit and add new vehicle registrations, please click on the video link for a step-by-step guide Change of Registration
If you still have a physical permit you will need to contact Parking Services via email at parkingpermits@newcastle.gov.uk for guidance on how to change your vehicle registration.
Please note that you can only have a maximum of three vehicle registrations linked to your Spillers Car Park Permit et at one time, however you can add and delete registrations as and when you require, however the permit is only valid to use on one vehicle at a time.
I am using a courtesy car what should I do?
If you have a courtesy car because your normal vehicle has been involved in an accident, you can update the vehicle registration in your online account if you have a virtual permit. Please see the section above titled “What do I do if I change my vehicle”
If you have a physical paper permit please contact the parking permit team on 0191 277 2728 between the hours of 10am-noon and 1pm-3pm Monday to Friday or by email to parkingpermits@newcastle.gov.uk
What do I do if my permit is lost?
If you have a new virtual permit you will not be issued with a physical Spillers Car Park Permit.
If you have been issued with a physical Spillers Car Park Permit we require written notification from the actual permit holder that the permit has been lost via email at parkingpermits@newcastle.gov.uk to request a replacement permit. There will be no charge to replace a lost physical Spillers Car Park Permit.
What happens if my circumstances change and I no longer need the permit?
If you have a virtual Spillers Car Park Permit which you no longer require you can request to cancel your permit via your online account. Upon receipt of your cancellation request Parking Services will cancel the permit and you will be notified via email when your permit has been cancelled.
If you have a physical Spillers Car Park Permit which you no longer require, the permit should be returned to Newcastle Parking Services, P.O. Box 2BL, Newcastle-upon-Tyne, NE99 2BL by recorded delivery/Royal Mail signed for. This provides proof of posting and receipt.
We will then revoke your permit and depending on how you paid for the permit, calculate if you are due a refund for the unexpired portion in full weeks. A £25.00 administrative charge will be applied for the process of cancelling the permit; making the necessary changes to the car park configuration and processing a refund. If you paid for your permit upfront in a single payment, we will refund the value of the unused portion of the permit to you, usually to the payment card that the original payment was taken from, minus the administrative charge.
I can't remember my Virtual Spillers Car Park Permit login details what should I do?
If you forget your login details for the virtual system you can use the “forgotten login/password” facility on the account login page an email will be sent which will allow you access your account and reset your password.
To renew a virtual permit please follow the steps below:
Step 1 Log into your account and click on “My Permits”
Step 2 – Click on the green button with white arrow to review the permit and renew. At this stage you can change the start date and term of the permit
Step 3 – Please accept the terms and conditions and click proceed
Step 4 – Click “Make Payment”
You will then be direct to the payment site where you can enter your card details. Once payment is made the permit will be automatically renewed.
Changing a Registration via the online Account
To update a registration on a Spillers Car Park Permit please click on the video link Change of Registration or follow the steps below:
- Step 1- Long into your virtual Spillers Car Park Permit account and select “my permits”
- Step 2 – from the list of permits shown select the Spillers Car Park Permit that you wish to use on a different vehicle registration and click on the green car icon
- Step 3 – if the vehicle you wish to actively use on the Spillers Car Park Permit is already listed please click on “switch vehicle”) to indicate which vehicle you want to actively use on the Spillers Car Park Permit
- Step 4 - If the vehicle registration is not listed you can select “add vehicle” to add up to three vehicles which can be registered on your account. Note only one vehicle can be the active vehicle at any time.
- Step 5 – If there are already three vehicles registered on your account you will need to remove one of the vehicles so that a new registration can be added. To remove a registration, select the registration you want to remove and click on the red cross icon.
Cancelling a Permit via the online Account
What happens if my circumstances change and I no longer need the permit?
If you have a virtual Spillers Car Park Permit which you no longer require you can request to cancel your permit via your online account. Upon receipt of your cancellation request Parking Services will cancel the permit and you will be notified via email when your permit has been cancelled.
To request that your virtual Spillers Car Park Permit is cancelled please follow these steps-
- Step 1- Long into your virtual Spillers Car Park Permit account and select “my permits”
- Step 2 – from the list of permits shown select the Spillers Car Park Permit that you wish to use to cancel and select the blue icon with the 3 dots which is located to the right of the Spillers Car Park Permit
- Step 3 – click on the red “request cancelation” icon and follow the instructions to cancel the Spillers Car Park Permit
Data Protection Information
Personal data will be collected in order to process your application for a permit in line with the terms and conditions of use. Your personal data may be collected, processed, shared and retained in order to carry out the performance of a public task and fulfil our legal obligations in the following ways:
• To establish eligibility for a permit.
• To support enforcement of the parking permit scheme restrictions.
• Shared with the police or security organisations to prevent or detect crime.
Please note ANPR cameras may be used for the purposes of statistical analysis and payment/enforcement queries.
Your Data Rights
In relation to the personal data which we may hold about you, you have the right to request to:
Be informed, have access or rectify incorrect information. You also have the right to object to or restrict our processing of your data.
Under Data Protection law we must verify your identity and explain to you our reasons if we do not agree to carry out your request.
Contact and Further Information for Data Protection queries only
If you would like more information about how we use your data, please read our Privacy Policy: https://www.newcastle.gov.uk/local-government/access-information-and-data/data-protection. Data protection questions can be made via telephone on 0191 211 6500, by email to dataprotection@newcastle.gov.uk or in writing to Data Protection, Newcastle City Council, 6th Floor, Civic Centre, Barras Bridge, Newcastle upon Tyne NE1 8QH
You have the right to complain to the Information Commissioner’s Office at www.ICO.org.uk.
If you have further queries you can also email us via cityparkpermits@newcastle.gov.uk. Please be advised that we aim to respond to queries (other than applications for permits) within 3 working days.
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