New contact centre opening times
Contact Centre opening times will be changing from Monday 28 October, find out the revised opening hours.
Citypark Car Park Permits
If you are a frequent user of the city centre car parks in Newcastle upon Tyne then you may be interested in submitting an online application for one of our range of 'City Park' permits after reading the following information.
Benefits of having a Citypark permit
A City Park permit does away with the need to carry or find change for your parking session and also includes a discount built in to the price.
How long do the permits run for?
All of our permits can be taken out for 3, 6 or 12 months at a time and each permit can have up to two vehicle registrations printed on it for added security.
Can I have more than one vehicle registration on my permit?
For convenience and flexibility each permit can have up to two vehicle registrations printed on it for added security.
What are the permit type options and what are the differences between permit types?
We currently offer four different types of permit - Silver, Gold, Gold+ and Platinum.
|Gold||Yes||Monday to Friday - 8am to 6pm||Yes|
|Gold +||Yes||Monday to Saturday - 8am to 10pm||Yes|
|Platinum||Yes||All days, all times||Yes|
How are Citypark permits priced?
There is a fixed price for the Gold, Gold+ and Platinum parking permits which depends on the car park that you use
Over the last few months we have been reviewing this permit parking scheme in order to ensure that the scheme is fit for purpose in supporting our highways network whilst recognising the changing needs of businesses in the city centre; and to respond to changing customer demands and digital expectations.
Newcastle is seeing the biggest investment in its highway infrastructure for a generation with schemes around Central Station, Barras Bridge and John Dobson Street being implemented over the last two years. We are currently transforming the road network in our city centre to support a modern highway system that a vibrant city deserves. We recognise that Newcastle is an important regional capital which will continue to thrive by attracting more residents, visitors and businesses to our city. As part of the review we have reassessed our charges for gold, gold plus and platinum permits on a car park by car park basis. Please find details of the Revised Citypark prices (20.6kb) with new prices applied from 01 August 2018, together with details of car parks where there is currently availability for permits.
Discounts are available for bulk orders at the following rates:
10-24 permits – 5% discount
24-49 permits – 10% discount
50+ permits – 15% discount.
Additionally for Citypark Platinum, Gold, Gold plus and Silver permits an introductory offer of 15 months for the price of 12 months will be offered for the first purchase of a permit on an annual basis only.
Should you have any queries please contact Parking Services on (0191) 2772728 or email via email@example.com
Silver permit discounts
|Length of permit||Discount|
|13 weeks (quarterly)||15%|
|26 weeks (6 months)||20%|
|52 weeks (yearly)||25%|
How do Silver permits operate?
Silver permit applications must be for 5 or more hours per day and a minimum of 3 days a week. The times you want to park must be the same each day. Your permit can be valid on any days you choose (for example, Monday, Tuesday and Thursday, 9.30am - 4.30pm). There are no allocated bays for Silver permit holders, but the permit allows you to park in any pay and display bay at the times you choose. Please note that the Silver permit is not valid for Gold, Gold Plus or Platinum permit bays and is not transferrable to another car park if all the available pay and display bays are taken. If you are likely to be parking in a car park at a time of high occupancy, please contact Newcastle Parking Services on 0191 277 2728 to discuss your options.
If you require an estimate of the cost of a silver parking permit before submitting an application , please email firstname.lastname@example.org including details of the car park you are interested in, the days of the week and times you require the permit and the period you would like the permit to be valid for (1, 3 , 6 or 12 months).
Apply for your permit using our online application form. Due to an increase in demand for City Park permits recently, please be advised that any application submitted to Newcastle Parking Services may take up to 14 days for an offer to be issued. This will therefore affect any date you wish the permit to commence.
Data Protection Information
Personal data will be collected in order to process your application for a permit in line with the terms and conditions of use. Your personal data may be collected, processed, shared and retained in order to carry out the performance of a public task and fulfil our legal obligations in the following ways:
• To establish eligibility for a permit.
• To support enforcement of the parking permit scheme restrictions.
• Shared with the police or security organisations to prevent or detect crime.
Your Data Rights
In relation to the personal data which we may hold about you, you have the right to request to:
Be informed, have access or rectify incorrect information. You also have the right to object to or restrict our processing of your data.
Under Data Protection law we must verify your identity and explain to you our reasons if we do not agree to carry out your request.
Contact and Further Information for Data Protection queries only
You have the right to complain to the Information Commissioner’s Office at www.ICO.org.uk.
If you have further queries you can also email us via email@example.com. Please be advised that we aim to respond to queries (other than applications for permits) within 3 working days.