Newcastle Covid Test Texts

Newcastle Covid Test Texts

Newcastle City Council's  Public Health Department and Newcastle Hospitals are using a Text Messaging system to contact people who have had a recent Covid-19 test.

If you have received a text message similar to the one below it is genuine and you should not ignore it.

All information you provide is confidential and no one who is contacted will be told your identity.

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Newcastle City Council will be contacting you from 0191 277 7850 to understand where you've been recently and who you've been in close contact with. This will help the NHS contact anyone you have had recent close contact with, and if they need to self-isolate. Your contact details have been referred to Newcastle City Council by NHS Test and Trace as they have been unable to contact you, following your positive test result for COVID-19.  Local contact tracing is vital to prevent the spread of COVID-19 within our community and we are therefore keen to speak with you to provide advice and offer any support that may be helpful to you.

As you have tested positive, you must, by law, self-isolate for 10 days from your symptoms starting.  If you’ve not had symptoms, you must self-isolate for 10 days from the day of your test.  Self-isolation means you must not leave your home.

If you live with other people, the whole household must self-isolate for 10 days from your symptoms starting.  If you did not have symptoms, they must self-isolate for 10 days from the test date. If anyone else in the household develops symptoms during this time, they should seek a test by contacting 119 or visiting the NHS website.




Did you know?

For most people, COVID-19 will be a mild illness.  However, if you need medical help, contact 111.  In an emergency dial 999.

Further information is available on the NHS website. This includes advice on how to avoid spreading coronavirus to those you live with.

If you have children at a school or nursery, please tell the school/nursery about the positive test and the reasons why the household is self-isolating. 

If you need support to self-isolate, please contact the council on 0800 170 7001

Further details of support and advice are available in the City Council's special Covid-19 support pages.

You can return to your normal routine and stop self-isolating after 10 full days if your symptoms have gone, or if the only symptoms you have are a cough or loss of sense of smell/taste.  If you still have a high temperature after 10 days or are otherwise unwell, stay at home and seek medical advice.

We appreciate that self-isolation is a difficult request to make.  However, this is essential to reduce the further spread of COVID-19 to others in the community.

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