Shopmobility Permits -Terms and Conditions of Use

Parking permits issued by Newcastle City Council are issued subject to terms and conditions of use, which permits holders should ensure that they are familiar with.

Should you have any queries in regards to using your parking permit please contact parkingpermits@newcastle.gov.uk

Terms and Conditions

1. Shop Mobility bays can only be used by a registered member of the Shopmobility Scheme to be used in their own vehicle or if being used to transport a registered Shop Mobility user who is using the facilities provided by the scheme and pursuant to having pre booked.
2. Where bay markings are present, vehicles must be parked entirely within the limits of a marked out designated Shopmobility bay, which can be found in Eldon Garden Multi Storey Car Park on level 4 only.
3. Whilst the vehicle is in the parking place it must not be used in conjunction with selling or offering for hire of any service.
4. All vehicles must be parked in accordance with the “City of Newcastle-upon-Tyne (Off- Street Parking Places) Order 2009” as from time may be amended, extended re-enacted or replaced.
5. The use of the Shopmobility parking space or parking permit does not render the Council subject to any liability in respect of theft or, or damage to any vehicle in a parking place, or the contents or fittings of any such vehicle.
6. The permits do not provide an exemption to park in any parking spaces which may have been temporarily suspended from use.                                                                                      
7. Permits showing a registration(s) number may only be used on the vehicle(s) with that number.
8. If a physical permit has been issued, the permit must be displayed prominently on the dashboard/front windscreen of the vehicle so that all of the particulars on it are visible from the outside of the vehicle.
9. Physical permits will only be issued through the post to the address submitted on the application.
10. Misuse of a permit, forging or possessing a forged permit or making a false statement for the issue of a permit are all offences which may carry a substantial fine.
11. The permit does not guarantee the holder a space or an exclusive right to a space with the designated car park.
12. In order to replace a lost or stolen physically issued permit, we require written notification from the permit holder that the permit has been lost or stolen.
13. An administration charge of £10.00 may be applied in relation to the cancellation of a parking permit and refunds will be processed on a pro rata basis, calculated based on the number of full weeks remaining unused.