Website User Terms and Conditions

Website User Terms and Conditions

Please read these terms and conditions carefully before using this site.

Terms of website use

These terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website ‘My Account – Council Tax, Benefits and Business Rates’ (our site), whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site.

Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.

By inputting your registration details to create an account to use this service and using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not use our site.

Other applicable terms

These terms of use refer to the following additional terms, which also apply to your use of our site:

Information about us

‘My Account – Council Tax, Benefits and Business Rates’ is a site operated on behalf of The Council of the City of Newcastle upon Tyne ("We"). We are the statutory local authority for Newcastle upon Tyne and our office address is Civic Centre, Barras Bridge, Newcastle upon Tyne, NE1 8QH.

Changes to these terms

We may revise these terms of use at any time by amending this page.

Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes to our site

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Accessing our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your internet connection or with whom you share your password and/or username are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Your account and password

As part of our account creation you will need to verify your email address and create a secure password. Your bill or notification letter will contain information, to enable you to set up your ‘My Account – Council Tax, Benefits and Business Rates’ and link your account(s). It is your responsibility to treat such information as confidential, and not disclose it to any third party. By allowing, or failing to prevent, access to this information by a third party you are in breach of your confidentiality obligations and we accept no liability to you for the consequences of any subsequent access to your account by any third party.  If you suspect someone has obtained your password or has accessed your information without your knowledge and/or consent you must change your password immediately and contact us straight away by emailing Revenues.E-billing@newcastle.gov.uk

We have the right to disable an account if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you have, at your own risk, given someone access to your password or registration information to allow them to view your account on your behalf and you want their access removed you must promptly change your password and notify us at Revenues.E-billing@newcastle.gov.uk.

Business users are responsible for the actions of their employees, agents, representatives and sub-contractors in accessing this web site and their account.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No reliance on information

Where content on our site is provided for general information only, it is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

Please note that payments will normally take up to 3 business days to be shown on your account. All bills or notification letters will be accurate as at the date of issue.

Limitation of our liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site; or
  • use of or reliance on any content displayed on our site.

If you are a business user, please note that in particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Uploading content to our site

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Protocol https://newcastle.gov.uk/services/acceptable-use-protocol

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any confidential or personal content you upload to our site will be dealt with in accordance with our Privacy and Data Protection Policies and as set out below. You retain all of your ownership rights in your content, but you are required to grant us and any third party providing this site on our behalf a limited licence to use, store and copy that content and, subject to our Privacy and Data Protection Policies, to distribute and make it available to third parties. The rights you licence to us are described in the next paragraph (Rights you licence).

Where relevant, we will use the information you upload to this site, and any supporting evidence you send us, to process your claim for Housing Benefit and Council Tax Support.

We may pass the information to other agencies or organisations such as the Department for Work and Pensions and HM Revenues and Customs as allowed by law.

We may check information you have provided, or information about you that someone else has provided, with other information held by us. We may also get information about you from certain third parties, or give them information to:

• make sure the information is accurate;

• prevent or detect crime; and

• protect public funds.

These third parties include government departments, local authorities and other organisations.

We will not give information about you to anyone else, or use information about you for other

purposes, unless the law allows us to.

We, Newcastle City Council, are the data controller for the purposes of the Data Protection Act.
 

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Protocol https://newcastle.gov.uk/services/acceptable-use-protocol

The views expressed by other users on our site do not represent our views or values.

Rights you licence

When you upload or post content to our site, you grant the following licenses:

  • You grant to us (and any third party providing this site on our behalf) a perpetual, non-exclusive and royalty free licence to use such content uploaded or posted on our site for our own purposes.

Viruses

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Protocol  https://newcastle.gov.uk/services/acceptable-use-protocol.  If you wish to make any use of content on our site other than that set out above, please contact corporatecommunications@newcastle.gov.uk

Third party links and resources in our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources.

Applicable Law

Please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree that the courts of England will have exclusive jurisdiction.

Council Logo and branding

Information and permission for the use of the council logo and branding can be found at http://www.newcastle.gov.uk/your-council-and-democracy/policies-strategies-and-performance/our-policies-and-strategies/council-logo-and-branding

Contact us

To contact us, make a complaint or to report a third party misuse please email Revenues.E-billing@newcastle.gov.uk

Thank you for visiting our site.

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