Universal Credit

This guide provides essential information on Universal Credit, who it applies to, and where to find further support and information.

Important information for Newcastle residents

Starting in early January 2024, the Department for Work and Pensions (DWP) will begin sending letters, known as "Migration Notices," to individuals who currently receive one or more of the following "Legacy" benefits:

• Tax Credits
• Income-Based Jobseekers Allowance (JSA)
• Income-Related Employment Support Allowance (ESA)
• Income Support
• Housing Benefit

If you receive one of these Migration Notices, you must apply for Universal Credit by the deadline stated in your letter. Failing to make a claim by this deadline will result in your current benefits being stopped.

What is Universal Credit?

Universal Credit is a single monthly payment designed for people both in and out of work. It replaces several existing benefits, including Tax Credits, Income-Based Jobseekers Allowance, Income-Related Employment Support Allowance, Income Support, and Housing Benefit.

How to claim and manage Universal Credit

You are required to claim and manage your Universal Credit online. This includes reporting any changes in your circumstances and receiving notifications from Jobcentre Plus about actions you need to take. It's important to complete these actions, as failure to do so may result in a reduction in your payments.

If you are unable to manage your claim online, you can make the claim over the phone. If you have difficulties with the online process, additional help is available (see the "Extra Help and Support with Universal Credit" section below).

Work-related requirements

If you or your partner are claiming Universal Credit, you may be required to participate in ‘work-related activity,’ such as searching for and applying for jobs. The level of activity required depends on your individual circumstances and is determined when you agree to your Claimant Commitment and during ongoing interviews. Even if you are currently working, you might still be expected to engage in these activities, depending on your earnings.

These requirements must be ‘reasonable,’ and you have the right to request a revision if needed. However, failing to comply with these requirements can lead to a reduction in your Universal Credit payments for a certain period, known as a sanction.

Other benefits, help, and general rules

Universal Credit is replacing six specific benefits, but other benefits continue to be available and may interact with Universal Credit in various ways. These include:

• New-Style Jobseekers Allowance
• New-Style Employment and Support Allowance
• Disability benefits
• Pension-age benefits

For more information on these benefits, visit our Benefits Information page.

If you are receiving Universal Credit and earn below a certain amount, you may also be eligible for free school meals and help with health costs.

It’s important to note that you can challenge most decisions made regarding your Universal Credit.

Universal Credit is not replacing Council Tax Support.  You can make an application for Council Tax Support or find information about it on our Council Tax Support page.

Extra help and support with Universal Credit - including in Newcastle

Some people may have serious difficulties with the way that Universal Credit is paid and claimed, such as being paid monthly, in arrears and to one person in a couple, with housing costs being paid to the claimant and having to claim it online. In recognition of this the government allow temporary easements, such as the housing costs being paid direct to the landlord and are also working with local authorities and others to support people, such as online claim support

If you need help claiming or support with Universal Credit see our webpage:  Universal Credit - support in Newcastle

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