Benefit advice services in Newcastle

On this page, you’ll find information on independent, free benefits and money advice available to residents of Newcastle.

Where to get advice in Newcastle booklet

Our "Where to Get Advice in Newcastle" booklet lists organisations offering benefits advice, debt support, and money management services for Newcastle residents. While we provide these listings to help you find support, please note that we cannot guarantee the quality of service from these organisations.

• Open the booklet: Where to Get Advice in Newcastle March 2024 (pdf, 413kb)
• For additional information on managing debt and finances, visit our Debt and Money Advice page.

Welfare Rights Service

The Newcastle City Council Welfare Rights team offers specialized welfare benefits casework for residents who meet specific criteria, including:

• People of pension age
• Individuals with severe and enduring mental health conditions
• People with learning disabilities
• Individuals with a social care package
• Children with disabilities and their carers
• Care leavers
• Carers
• Individuals with a critical illness
• People with a registered sensory impairment
• Residents offered a job who need a ‘better off calculation’

Residents of West Newcastle, including Arthurs Hill, Blakelaw, Elswick, Kenton, West Fenham, Monument, and Wingrove, can access face-to-face advice without needing an appointment. Just drop in at the designated locations for assistance. See more details for these sessions here

Patients at the following GP surgeries can book an appointment with a Welfare Rights Officer for benefits advice: Cruddas Park, Walker Medical Group & St Anthony's Health Centre.  See more details for these sessions here

Public benefit advice line

Newcastle residents can get benefit advice by contacting our public advice line:

• Phone: 0191 277 2627
• Hours: Monday to Friday, 9:30 am to 12 noon
• Email: welfare.rights@newcastle.gov.uk

Support for professionals, volunteers, and councillors

Professionals, volunteers, and councillors can access advice, make referrals, and sign up for benefit bulletins, the "Where to Get Advice in Newcastle" booklet, and benefit training on our Information for Professionals and Volunteers page.

Universal Credit support for Newcastle residents

Newcastle’s independent advice services provide help and guidance on Universal Credit. For more information, visit our Universal Credit Support page.

Additional benefit information

For details on other benefits and how to access them, visit our Benefits Information page. Each benefit link will direct you to specific information, or you can explore benefits on the Gov.uk Benefits page.