Parking and Bus Lane Penalty Charge Notices

Pay or Appeal a Penalty Charge Notice

Pay a Parking Penalty Charge Notice

Pay a Bus Lane Penalty Charge Notice

Pay a Clean Air Zone Penalty Charge Notice

Appeal a Parking or Bus Lane Penalty Charge Notice

Appeal a Clean Air Zone Penalty Charge Notice

I’ve received a Charge Certificate

Find out what choices you now have.

I’ve received an Order for Recovery of Unpaid Penalty Charge

Find out what choices you now have

If you appeal

• You’ll need your PCN number (it’s on your PCN and is 10 digits starting with NU).
• If you’ve lost your PCN number:
  • call 0191 278 7878 and quote ‘parking’. Tell us your number plate and we’ll find your PCN number. Lines are open 8.30am-6pm Monday and 8.30am-4pm Tuesday-Friday); or
  • email your number plate to parking@newcastle.gov.uk and we’ll email back your PCN number. Please don’t email your appeal here – use the ‘Quick links’ above.
• We usually need documentary evidence that backs up your explanation. You can upload up to three JPEG or PDF files. Each file must be under 5MB.
• When you submit your appeal, your case will go on hold. The charge will go on hold too. We usually reply within 28 days.
• If you appeal while your case is still at the discount-charge stage and we reject your appeal, we’ll offer you a further 14 days to pay at the discount rate. The discount-charge stage is 14 days from the date a PCN was attached to your vehicle or 21 days from the date you received it by post (for CCTV cases).

Other ways to appeal

• By completing an online appeal form in person on a PC at any Community Hub (previously called Customer Service Centres). Please see the Community Hub webpage for addresses and opening hours.
• By post to Newcastle Parking Services, P.O. Box 2BL, Newcastle upon Tyne, NE99 2BL. Please quote your PCN number, vehicle registration and your full address in your appeal.
• If you’re unable to appeal using any of these methods please call 0191 278 7878 quoting ‘parking’ for further advice.

For more information on the enforcement process

Please see the PATROL website.

Data Protection Information

Personal data has been collected in order to serve the PCN and enforce the parking terms and conditions.  As a contravention has occurred, your personal data may be collected, processed, shared and retained in order to carry out the performance of a public task and fulfil our legal obligations in the following ways:

 •  To request details of the registered keeper of the vehicle from the DVLA in order to pursue a PCN

•  Shared with third parties for appeals and enforcement.

• To establish eligibility for a permit.

• To support enforcement of the parking permit scheme restrictions.
• Shared with the police or security organisations to prevent or detect crime.

Please note that ANPR cameras may be used for the purpose of statistical analysis and payment/enforcement queries.

Your Data Rights

In relation to the personal data which we may hold about you, you have the right to request to:

Be informed, have access or rectify incorrect information. You also have the right to object to or restrict our processing of your data.

Under Data Protection law we must verify your identity and explain to you our reasons if we do not agree to carry out your request.

Contact and Further Information for Data Protection queries only

If you would like more information about how we use your data, please read our Privacy Policy. Data protection questions can be submitted by email to dataprotection@newcastle.gov.uk or in writing to Data Protection, Newcastle City Council, 6th Floor, Civic Centre, Barras Bridge, Newcastle upon Tyne NE1 8QH

You have the right to complain to the Information Commissioner’s Office at www.ICO.org.uk..

To report parking problems please contact Customer Response Team on 0191 278 7799 (all days, 8.00am to 10.00pm). This also provides a voicemail facility for reporting parking problems which can be investigated when an officer is available.

If you require help in tracing an outstanding PCN, please contact the Customer Contact Centre on 0191 278 7878 and quote "Parking" (Monday to Friday 8:30am to 4:00pm).