Car Parks and On Street Parking
Newcastle City Council operates 8 city centre multi-storey car parks and a network of surface car parks across the city. The Alive after Five initiative supports the evening economy for businesses in the city centre by providing free parking in all council operated multi-storey car parks after 5pm from Monday to Saturday (with the exception of Stadium car park). There are bays within the car parks, such as Citypark permit bays; electric vehicle charging bays; car club bays and disabled bays where the Alive after Five promotion does not apply as these bays are reserved for certain motorists only. Alive after Five is not in operation in any of the Council operated surface car parks and the tariff boards will confirm charging periods.
For general queries regarding areas where you can park please contact Parking Services on 0191 261 4503 (between 8.00am and 6.00pm, all days).
From Monday 18 May 2020 parking charges in the pay and display bays in car parks have been reintroduced following the Government announcement regarding those who are unable to work from home to return to work.
Healthcare workers will continue to park free of charge and the pay and display bays at the following car parks have been allocated to health and social care workers to support the work of the NHS in fighting the spread of the coronavirus:
• Claremont Road
• Leazes Park Road
• Morden Street
From Saturday 18 July 2020 a section of the above 3 car parks will revert to pay and display parking at weekends only, while there remains provision for NHS workers displaying a valid NHS permit at weekends also at these locations.
Parking Enforcement Officers will patrol the car parks to ensure that bays are not being misused by non-healthcare workers.
Further information regarding the latest position can be found here
Holders of Citypark permits for these car parks can continue to use the bays allocated for these permits.
Map of car parks in the city centre (PDF, 1.62Mb) Please note that due to ongoing changes across our network of car parks you should cross-reference the map against the detailed car park information in case of temporary or permanent closure of a car park.
If you are a regular user of the City Centre car parks then you may be interested in a City Park permit. Details of these permits and a link to the online application form can be found here.
Car park advertising
There are 6 sheet, A0 and A3 poster advertising boxes are available across the network of Council operated Multi Storey car parks in the city centre. If you are interested in promoting your business to customers using these busy facilities please contact Jacqueline Huston, Sponsorship Officer via email email@example.com or phone 0191 277 8913 for details of availability and costs.
Advertisements can also be placed on the reverse of over 4 million pay and display tickets issued from ticket machines in car parks and charged parking areas on-street. If your company or organisation would like to explore the option of placing an advertisement in this way to reach customers, please contact Anthony Comfort of Paperwork UK by email to AnthonyComfort@paperworkuk.ltd.uk or by telephone on 01754 613120.
Key information about the car parks
Due to the current restrictions linked to the Coronavirus, the Multi-Storey Car Parks (MSCPs) will close each night at 10.00pm, with the exception of Manors MSCP, which closes at 6.00pm on Sunday until further notice.
A number of measures have been implemented across our car parks to promote social distancing to help minimise the spread of the coronavirus. In Multi-Storey car parks signage has been placed at regular intervals to promote customers maintaining social distancing; one way systems have been implemented in stairwells; the number of people using the lifts at the same time has been restricted and there is increased frequency of cleaning high touch points, such as ticket machines, across all car parks. Contactless payment by Check In Check Out is available at Eldon Garden and Eldon Square Multi-Storey Car Parks and cashless parking is available at the majority of car parks using the PayByPhone service.
An example of the signage being displayed to promote social distancing in car parks can be seen here
Other measures motorists can take to help to promote safe social distancing include:
- Reversing into parking spaces to ensure all drivers are exiting their cars from the same side;
- Where there are available parking spaces, allowing one parking space between vehicles to provide additional social distancing;
- If neither of these options is possible, please ensure that you check there is no-one nearer than 2m to you before you exit or enter your vehicle.
Information on car parks and off street parking (pdf, 150kb) - charges, opening hours, postcodes, etc. The opening hours for Grainger Town Multi-Storey car park have been amended and the car park is now subject to overnight closure. The car park re-opens at 6.00am.
Current closures and restrictions in place and event parking
- Drivers are recommended to drive with care when entering and leaving the Civic Centre underground car park as there is ongoing refurbishment work within the car park. Maintenance work will be ongoing in this car park until further notice and during this period there will be reduced capacity in the car park while some bays are taken out of service for porta cabins to support the maintenance work.
- The electric vehicle charging bays at Sandyford Square car park have now been removed.
- Until 26 October 2020 6 bays in Leazes Park car park will be reserved from general use due to construction work.
Using our car parks
Motorists are strongly advised to read the tariff board next to the ticket machine for details of the exact charges; the times that charges apply and opening times, as these vary between car parks and are subject to change. Motorists also need to be aware of the terms and conditions of use of the car park to avoid being issued with a Penalty Charge Notice and these are displayed on each tariff board within the car park.
Whilst maximum stays operate in many on-street areas and are designed for a quicker turnaround of vehicles, off-street car parks can be used for longer-term parking, with details on tariff boards of the hourly rates or flat rates that would apply for the length of time that your vehicle is parked. PayByPhone cashless parking is also available across the network of our city centre car parks and may provide a convenient method of paying for a longer stay. Cashless parking by using a contactless payment method with your payment card is also being trialled at Eldon Square and Eldon Garden Multi-Storey Car parks.
Some bays within the car park are reserved for certain types of motorists only, such as disabled blue badge holders; motorcycle bays; electric vehicle charging bays and Citypark permit holders. Please check carefully for any signage for the bay in which you park – this can be displayed at differing height levels depending upon the configuration of the car park.
Motorists should carry a supply of coins as the ticket machines generally take 5p, 10p, 20p, 50p, £1 and £2 coins. The ticket machines do not give change. Payment cannot be made at the ticket machines by cash notes or by credit or debit card, (except for a current trial of contactless payment by payment card at Eldon Square and Eldon Garden car parks), but cashless payments are possible via mobile phone at participating car parks as detailed here.
Vehicles parked and clearly displaying a valid blue badge in the correct manner can park free of charge in all Newcastle City Council operated car parks in disabled bays and pay-and-display bays. The blue badge does not provide exemption from other bays reserved from general use, such as Citypark permit bays.
Please note that payment can be made at the ticket machine or by mobile phone (at participating pay by phone car parks) during the period where no charge is due if you plan to leave your vehicle at this car park into the chargeable period.
If you encounter a problem or think you have been mischarged whilst using the Paybyphone service, please contact Paybyphone by email to firstname.lastname@example.org, so they can investigate and arrange to make payment of an overcharge to the account payment was taken from.
If you believe you have been overcharged whilst using the Check in-Check out system at Eldon Square or Eldon Garden car parks please complete the online form available here. This form will enable us to collect all the required information to process your refund request and allow you to attach a scanned image of any supporting evidence, such as a pay and display ticket.
On arrival at an off-street car part a pay-and-display ticket should be purchased from a machine and displayed clearly. If payment by mobile phone is available in the car park you may choose this method of payment. Alternatively a valid permit should be displayed.
Many of our car parks have been awarded the Park Mark Safer Parking award. Park Mark looks to ensure safer parking for locations that have met the requirements of a risk assessment conducted by the Police by reducing crime and the fear of crime in parking facilities.
The Disabled Parking Accreditation is owned by Disabled Motoring UK and is managed by the British Parking Association. The award recognises that the car park operator provides accessible bays and facilities for disabled people; can use the car park with ease and reduce disabled bay abuse.
HGV and coach parking
There is one HGV and coach park on Ord Street by the Metro Radio Arena. For further information, please contact the Parking Department on 0191 261 4503.
Parking for motorhomes
Newcastle Parking Services make every effort to cater to requests for motorhomes to be parked within one of the council run car parks.
So that your motorhome can be parked safely and legally and to avoid difficulties, please contact the Parking Enforcement Supervisors in the first instance on 0191 277 2739 to discuss the size of the vehicle to be parked and the area that you would like to park it in.
Details of height restrictions for multi-storey car parks can be found below. The HGV parking facility at Ord Street, NE4 7AD can also be used for parking a motorhome.
Vehicle size restrictions
There is a condition of use of the car parks operated by Newcastle City Council that vehicles exceeding a maximum weight of 1524kg or a length of 6.1 metres may not use the car park facility.
The following height restrictions are in place at multi-storey car parks operated by Newcastle City Council. Please note that no height restrictions are in place across the network of open-air surface car parks.
|Car Park||Height Restriction (Feet)||Height Restriction (Metres)|
|Civic Centre underground (public parking on weekends and bank holidays)||7ft||2.13m|
|Dean Street||6ft 7in||2.01m|
|Eldon Garden||6ft 6in||1.98m|
|Eldon Square||6ft 6in||1.98m|
|Grainger Town||6ft 10in||2.08m|
Off-street parking VAT number
Please note that if you wish to claim parking expenses from your employer the VAT registration number for Newcastle City Council Off-Street car parks is 178208251.