Car Parks and On Street Parking

Car Parks and On Street Parking

Newcastle City Council operates 8 city centre multi-storey car parks and a network of surface car parks across the city. The Alive after Five initiative supports the evening economy for businesses in the city centre by providing free parking in all council operated multi-storey car parks after 5pm all days (with the exception of Stadium car park). There are bays within the car parks, such as Season Ticket permit bays (previously known as Citypark permit bays); electric vehicle charging bays; car club bays and disabled bays where the Alive after Five promotion does not apply as these bays are reserved for certain motorists only. Alive after Five is not in operation in any of the Council operated surface car parks and the tariff boards will confirm charging periods.

Map of council operated car parks and pay and display bays in the city centre   Please note that due to ongoing changes across our network of car parks you should cross-reference the map against the detailed car park information in case of temporary or permanent closure of a car park.

For general queries regarding areas where you can park please contact Parking Services on 0191 261 4503 (between 8.00am and 6.00pm, all days) please leave a voicemail and your call will be returned.

 

From Monday 18 May 2020 parking charges were reintroduced across our car parks.

From 10 May 2021 due to the easing of lockdown restrictions and to support greater volumes of people visiting the city centre, these car parks will revert to public charged parking.

• Claremont Road
• Leazes Park Road
• Morden Street

Holders of Citypark permits for these car parks can continue to use the bays allocated for these permits.

Until 21 June 2021 NHS workers on operational duty ​who were reserved the use of the pay and display bays in these specific car parks during the pandemic can continue to park without charge in pay and display bays across our car parks with a NHS permit displayed on the dashboard, which can be obtained via their Line Manager.

 ​​The COVID 19 parking pass, which was established following agreement between the Local Government Association (LGA) and the Ministry of Housing, Communities and Local Government (MHCLG) to provide free parking for NHS health, social care or Volunteer responder staff on operational duty was intended for temporary use during the COVID 19 emergency response period.

 As the Government outline their roadmap for the lifting of COVID restrictions, with increased mobility expected to result in an increase for demand for parking spaces, it is no longer sustainable to allow this free parking arrangement to continue.  The gov.uk website guidance is being updated to reflect the recommendation that the parking permit will no longer be valid.   

From 22 June 2021 the NHS COVID 19 permit will no longer be accepted, so NHS staff on operational duty would need to pay the relevant parking charge if using charged parking areas.

 

Charges for blue badge holders

From 01 July 2021 blue badge holders will be required to pay parking charges while parking in either disabled or general pay and display bays within the Council operated car parks.  Blue badge holders may still park free of charge in on-street charged parking bays.

Blue badge holders will receive an 1 hour grace period beyond the end of their paid for parking session.  For example, if a vehicle is displaying a valid blue badge with a pay and display ticket until 3.00pm, the Enforcement Officers will add 1 hour to this time, so the vehicle is covered until 4.00pm.  The 10 minute grace period that is operated nationally for anyone who has paid to park is also applied, to provide time for people who want to extend their parking session.

 

Check in Check out (payment by card) - Eldon Square, Eldon Garden, Grainger Town and Ellison Place Car Parks

These car parks allow customers to pay for their parking using our check in check out scheme. Customers simply use their payment card to check in and when they come back to their vehicle later, they check out and are charged the exact amount of time parked. In the coming months this payment option will be rolled out to more car parks and the website will be updated periodically to reflect this.

Please note this scheme is for same day parking only, and anyone not checked out by 5pm is automatically checked out for then.

Blue badge holders taking advantage of this payment method receive the first hour’s parking free.

New ticket machines have been installed at Eldon Square car park at every pedestrian exit of the car park.  For customers paying by coin there is now a requirement to enter your vehicle registration number into the ticket machine while making payment.

For further information on the scheme or if you forgot to check out, were unable to check out, or are seeing an overcharge, please see the following website for further information about refunds - Check in Check out website

 

Season Ticket Permits

If you are a regular user of the City Centre car parks then you may be interested in a Season Ticket Permit (previously known as City Park Permits). Details of these permits and a link to the online application form can be found here.

 

Car park advertising

There are 6 sheet, A0 and A3 poster advertising boxes are available across the network of Council operated Multi Storey car parks in the city centre. If you are interested in promoting your business to customers using these busy facilities please contact Jacqueline Huston, Sponsorship Officer via email jacqueline.huston@newcastle.gov.uk or phone 0191 277 8913 for details of availability and costs.

Advertisements can also be placed on the reverse of over 4 million pay and display tickets issued from ticket machines in car parks and charged parking areas on-street.  If your company or organisation would like to explore the option of placing an advertisement in this way to reach customers, please contact Anthony Comfort of Paperwork UK by email to AnthonyComfort@paperworkuk.ltd.uk or by telephone on 01754 613120.

Digital advertising screen have been installed at the entrances at four of our largest Multi-Storey car Parks – Dean Street; Eldon Garden; Eldon Square and Grainger Town.  If you would like to reach the customers using these busy car parks to promote your business please contact either Gillian Godsell, Business Director (email – gilliang@smartoutdoor.co.uk or phone 07581206666) or Lee Barrett, Sales Director (email – lee@smartoutdoor.co.uk or phone 07983 086364) to discuss your options.

Key information about the car parks

A number of measures have been implemented across our car parks to promote social distancing to help minimise the spread of the coronavirus.  In Multi-Storey car parks signage has been placed at regular intervals to promote customers maintaining social distancing; one way systems have been implemented in stairwells; the number of people using the lifts at the same time has been restricted and there is increased frequency of cleaning high touch points, such as ticket machines, across all car parks. Contactless payment by Check In Check Out is available at Eldon Garden and Eldon Square Multi-Storey Car Parks and cashless parking is available at the majority of car parks using the PayByPhone service.

An example of the signage being displayed to promote social distancing in car parks can be seen here

Other measures motorists can take to help to promote safe social distancing include:

  • Reversing into parking spaces to ensure all drivers are exiting their cars from the same side;

  • Where there are available parking spaces, allowing one parking space between vehicles to provide additional social distancing;

  • If neither of these options is possible, please ensure that you check there is no-one nearer than 2m to you before you exit or enter your vehicle.

Parking Charges Off Street opening hours, postcodes, etc. The opening hours for Grainger Town Multi-Storey car park have been amended and the car park is now subject to overnight closure.  The car park re-opens at 6.00am.  

 

Current closures and restrictions in place and event parking

  • Drivers are recommended to drive with care when entering and leaving the Civic Centre underground car park as there is ongoing refurbishment work within the car park. Maintenance work will be ongoing in this car park until further notice and during this period there will be reduced capacity in the car park while some bays are taken out of service for porta cabins to support the maintenance work.

  • 3 of the pay and display bays at Blandford Square car park are being converted into electric vehicle charging point bays;

  • The electric vehicle charging bays at Sandyford Square car park have now been removed;

  • Until further notice in Saville Place car park there will be reduced capacity in the pay and display bays with no access to the disabled bays or motor cycle stands due to ongoing maintenance work on the overhead bridge.  The nearest alternative disabled bays or motor cycle stands are at either Hood street or Eldon Square Multi-Storey Car Park;
  • On 20 November 2021; 30 November 2021; 04 December 2021; 19 December 2021 and 27 December 2021 the Stadium car park will be reserved from general use due to support for match day operations at St James Park.

  • From 13 August 2020 until further notice the bridge at Argyle Street over the railway line will be closed to traffic.  During this period access to Argyle Street car park should be made via New Bridge Street.

Using our car parks

Motorists are strongly advised to read the tariff board next to the ticket machine for details of the exact charges; the times that charges apply and opening times, as these vary between car parks and are subject to change. Motorists also need to be aware of the terms and conditions of use of the car park to avoid being issued with a Penalty Charge Notice and these are displayed on each tariff board within the car park.

Whilst maximum stays operate in many on-street areas and are designed for a quicker turnaround of vehicles, off-street car parks can be used for longer-term parking, with details on tariff boards of the hourly rates or flat rates that would apply for the length of time that your vehicle is parked.  PayByPhone cashless parking is also available across the network of our city centre car parks and may provide a convenient method of paying for a longer stay.  Cashless parking by using a contactless payment method with your payment card is also being trialled at Eldon Square and Eldon Garden Multi-Storey Car parks.

Some bays within the car park are reserved for certain types of motorists only, such as disabled blue badge holders; motorcycle bays; electric vehicle charging bays and Citypark permit holders. Please check carefully for any signage for the bay in which you park – this can be displayed at differing height levels depending upon the configuration of the car park.

Motorists should carry a supply of coins as the ticket machines generally take 5p, 10p, 20p, 50p, £1 and £2 coins. The ticket machines do not give change. Payment cannot be made at the ticket machines by cash notes or by credit or debit card, (except for a current trial of contactless payment by payment card at Eldon Square and Eldon Garden car parks), but cashless payments are possible via mobile phone at participating car parks as detailed here.

Please note that payment can be made at the ticket machine or by mobile phone (at participating pay by phone car parks) during the period where no charge is due if you plan to leave your vehicle at this car park into the chargeable period.

If you encounter a problem or think you have been mischarged whilst using the Paybyphone service, please contact Paybyphone by email to  uksupport@paybyphone.com, so they can investigate and arrange to make payment of an overcharge to the account payment was taken from.

On arrival at an off-street car part a pay-and-display ticket should be purchased from a machine and displayed clearly. If payment by mobile phone is available in the car park you may choose this method of payment. Alternatively a valid permit should be displayed.

Many of our car parks have been awarded the Park Mark Safer Parking award.  Park Mark looks to ensure safer parking for locations that have met the requirements of a risk assessment conducted by the Police by reducing crime and the fear of crime in parking facilities.

The Disabled Parking Accreditation is owned by Disabled Motoring UK and is managed by the British Parking Association.  The award recognises that the car park operator provides accessible bays and facilities for disabled people; can use the car park with ease and reduce disabled bay abuse.

 

HGV and coach parking

There is one HGV and coach park on Ord Street by the Utilita Arena Newcastle. For further information, please contact the Parking Department on 0191 261 4503, where a voicemail message can be left for a Parking Enforcement Supervisor to contact you, when available.

Parking for motorhomes

Newcastle Parking Services make every effort to cater to requests for motorhomes to be parked within one of the council run car parks.

So that your motorhome can be parked safely and legally and to avoid difficulties, please contact the Parking Enforcement Supervisors in the first instance on 0191 277 2739 to discuss the size of the vehicle to be parked and the area that you would like to park it in.

Details of height restrictions for multi-storey car parks can be found below.  The HGV parking facility at Ord Street, NE4 7AD can also be used for parking a motorhome.

Vehicle size restrictions

There is a condition of use of the car parks operated by Newcastle City Council that vehicles exceeding a maximum weight of 1524kg or a length of 6.1 metres may not use the car park facility.

The following height restrictions are in place at multi-storey car parks operated by Newcastle City Council. Please note that no height restrictions are in place across the network of open-air surface car parks.

Car Park Height Restrictions
Car Park Height Restriction (Feet) Height Restriction (Metres)
Civic Centre underground (public parking on weekends and bank holidays) 7ft 2.13m
Dean Street 6ft 7in 2.01m
Eldon Garden 6ft 6in 1.98m
Eldon Square 6ft 6in 1.98m
Grainger Town 6ft 10in 2.08m
Manors 6ft 7in 2.01m
Oxford 6ft 1.83m
Quayside 6ft 6in 1.98m
Stadium 6ft 11in 2.11m

Off-street parking VAT number

Please note that if you wish to claim parking expenses from your employer the VAT registration number for Newcastle City Council Off-Street car parks is 178208251.

Is this page useful?
Is this page useful?