Car Parks and On Street Parking

Car Parks and On Street Parking

In Newcastle the council has:

  • 9 multi storey car parks
  • 52 off street car parks
  • around 2,200 street parking bays

On this page you will find:

Where to park

You can find out where our car parks are on our:

Please note that the car parks listed may be subject to disruption or closures. For the latest information see our:

Parking prices

For details of how much it costs to park see our:

Using our car parks

Check the tariff board in the car park or any sign in the bay in which you have parked to see if you need to:

  • display a valid ticket
  • display a valid permit
  • pay using the PayByPhone app, website or phone system

If buying a ticket from a ticket machine you should read:

  • the tariff information board next to the machine

The information provided may include:

  • car park opening times
  • how much it costs to park
  • the days and times that charges apply
  • when it is free to park
  • the different options for how you can pay
  • the location code to pay by mobile phone
  • any other conditions of parking

Some of our parking bays are reserved for particular types of motorist or vehicle. This includes:

  • disabled blue badge holders
  • electric vehicles
  • motorcycles
  • season ticket or permit holders

Failing to follow the rules or parking in a reserved bay if you shouldn’t park there could lead to a fine.

Paying for parking

Our car parks and bays offer a variety of ways to pay for your parking.

This may include:

  • coins
  • credit or debit card
  • mobile phone app
  • permits or season tickets

Pay with coins

Most of our ticket machines take coins, including:

  • 5p
  • 10p
  • 20p
  • 50p
  • £1
  • £2

You cannot use cash notes and the ticket machines do not give change.

If you do not have coins then you may be able to pay by mobile phone.

If you pay by coin then ticket machines in nine of our car parks will also need you to enter your vehicle registration number. Ticket machines that need you to do this are at:

  • Claremont Road
  • Dean Street
  • Eldon Garden
  • Eldon Square
  • Ellison Place
  • Garage at Helix
  • Grainger Town
  • Manors
  • Quayside

Pay with a credit or debit card

Nine of our car parks offer the option to pay for parking using a credit or debit card. They are:

  • Claremont Road
  • Dean Street
  • Eldon Garden
  • Eldon Square
  • Ellison Place
  • Garage at Helix
  • Grainger Town
  • Manors
  • Quayside

You cannot use a credit or debit card to pay at our other car parks.

Using our check in, check out system you can:

  • tap your payment card on the ticket machine to start your parking
  • return to your vehicle later, and tap your card again to check out
  • be charged for the exact amount of time that you parked

Please note this scheme is for same day parking only. Anyone not checked out by the end of chargeable parking period for that day will be automatically checked out.

Blue badge holders who pay this way will get their first hour of parking for free.

See our pay for car parking by credit or debit card page for more information, including what to do:

  • if you forgot to check out
  • were unable to check out
  • believe you were overcharged
  • want to request a refund

Pay by mobile phone

We offer the PayByPhone system in:

  • all our car parks, where there is pay and display parking
  • selected street parking areas

This gives you a way to pay for parking using a credit or debit card, via a mobile phone app, on the PayByPhone website or over the phone.

For more information see our page on how to:

Season ticket permits

Our season ticket permits can help save regular city centre car park users money.

For more information and to apply online see our page on:

Charges for blue badge holders

Car parks

Blue badge holders must pay to park in our car parks, whether you park in:

  • disabled bays
  • general pay and display bays

However, blue badge holders will receive a one hour grace period beyond the end of their paid for time. 

That means, for example, if you have paid until 3pm, your vehicle can remain parked until 4pm. 

On street parking

Blue badge holders may still park for free in our street parking bays.

Parking for larger vehicles

Vehicles that are longer than 6.1 metres may not use our car parks.

Taller vehicles may also not be able to use our multi-storey car parks. For information see our:

There are no height restrictions in our open air car parks.

Heavy goods vehicles and coaches

We have one heavy goods vehicle (HGV) and coach park at:

  • Ord Street, NE4 7AD (by the Utilita Arena Newcastle)

For more information please leave a voicemail, with your contact details, by calling:

  • 0191 261 4503

We will then contact you as soon as possible.

Motorhomes

We make every effort to cater to requests to park motorhomes in our car parks.

If you want to park a motorhome please:

  • call 0191 277 2739

We can then discuss with you the size of the vehicle and where you would like to park it. Car park height restrictions may apply.

Off street parking VAT number

If you are claiming parking expenses from your employer you may need a VAT number.

Our car park VAT registration number is:

  • 178208251

Advertise in our car parks

If you want to promote your business to our car park customers see our page on:

Contact us

If you have a general query about where you can park, or want to report a broken ticket machine:

  • call our parking services team on 0191 261 4503 (8am to 6pm)

If we are unable to answer your call please either:

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