Contact Bereavement Services

Bereavement Services Office

The Bereavement Services office can be contacted by phone, email or post.

The office is open from Monday to Friday, 9am to 3pm.

Phone: 0191 211 6941 

Please note that phones lines will close at 12pm every Wednesday.

Email: bereavementservices@newcastle.gov.uk.

Address: Bereavement Services, Newcastle City Council, Civic Centre, Barras Bridge, Newcastle upon Tyne, NE1 8QH

All visits in person are by appointment only, at the Arches reception at the Civic Centre. Please contact the office to make an appointment.

Records Search Fee

We are currently unable to carry out any grave searches. Please contact us again towards the end of January 2025.

If you wish to request a records search, please send an email to bereavementservices@newcastle.gov.uk, with as much detail as possible, including the person's name, address and their date of death, or write to us by post to the address above. We are unable to accept search requests by phone.

A search fee will be applied for each request where an in-depth search of the registers is required. Our earlier records are held in hard copy registers and some searches can be time consuming to complete.

Please note that we do not hold any churchyard records and some of our registers are held by the Tyne and Wear Archives and Museums.

Hall of Remembrance

The Books of Remembrance can be viewed online or in person at the Hall of Remembrance at the West Road Crematorium. Please note the Hall will close 15 minutes prior to the West Road Cemetery gates being closed. 

 Cemeteries

The cemeteries that are run by the council across the city are open during the following times:

April to October

• Monday to Friday, from 9am to 6.30pm
• Saturday, Sunday and bank holidays, from 10am to 4.30pm

November to March

• Monday to Friday, from 9am to 3.30pm
• Saturday, Sunday and bank holidays, from 10am to 3.30pm

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