Business Service Plan

Business Service Plan

The Trading Standards Service is located within the Directorate of Operations and Regulatory Services. The responsible Cabinet Member for the Trading Standards service within the Dynamic City Portfolio is Councillor Irim Ali. The primary aim of the Business Service Plan (pdf 871 kb) is to enable Newcastle City Council's Trading Standards Service to demonstrate what the key priorities are for the service in 2023/2024 and show how those activities contribute to the delivery of key local public services and priorities.

Our common and primary purpose in meeting all our planned objectives is to benefit the city of Newcastle upon Tyne, which primarily involves providing long term benefits to the businesses and consumers, which Trading Standards are empowered by a wide range of statutory legislation to advise and protect. 

In particular the Service will respond positively to the key themed priorities for the City Council.

The Trading Standards Service seeks to make Newcastle a Fairer City and Safer City by inspiring and supporting communities to take the lead themselves against unfair and rogue trading, and by encouraging people to get involved and work together in continue to build consumer protection in Newcastle. Through such local involvement, the Trading Standards Service can then target its resources at those issues which can cause concern to our local communities and which require the Service to exercise its highly specialised interventions and powers.

To see the type of work that the Service carried out in 2022-2023 go to the Annual Report (pdf 737 kb)

Specifically we note within the Newcastle Labour Manifesto 2019 the following statement:

"Occasionally there are sickening stories in our local media highlighting the scams that have been carried out on vulnerable older people. We have already introduced a number of 'no cold calling' zones across Newcastle, where such scams are more likely to be tried, but we will continue to raise awareness about scams and pursue the perpetrators through Trading Standards".

For 2023/2024, the Trading Standards Service will aim to make a significant contribution to the protection of vulnerable people and the reduction of inequalities and the delivery of excellent services. Go to our webpage Doorstep Crime

In protecting vulnerable people, the service will seek to strengthen communities so that Newcastle residents are resilient to rogue traders, scams and unfair commercial practices. The service will continue to be creative and innovative in ensuring that our interventions make an impact, are self-sustaining and offer real value to the people of Newcastle. The service will also work collaboratively with partners in Newcastle's public and voluntary sectors to ensure that we deliver outcomes that meet the needs of our public in the most effective and efficient way.

The Trading Standards Service will of course continue to provide regulatory services that protect both consumers and legitimate businesses, that create safer communities, and that support a fair and safe trading environment. We will also continue to develop collaborative activities with our colleagues in the regional partnership body that is the North East Trading Standards Association (NETSA), in order to assure consistency, maximise efficiency, and create capacity, and the service shall continue to be prominent contributors at the national level to ensure that the voice of the City of Newcastle upon Tyne remains influential in the rapidly changing 'consumer landscape'.

Designation of Electric Toy Safety Standard 

The standard for Electric Toy Safety (EN IEC 62115:2020/A11:2020) has been designated under the Toys (Safety) Regulations 2011 (S.I. 2011/1881)

The standard specifies safety requirements for electric toys and makes some changes to increase button and coin battery safety for toys, going beyond the requirements in the existing designated version of the standard (EN 62115:2005). Only the application of the designated standard will give a presumption of conformity to the essential requirements of the Regulations applying to the product.

The reference to the designated standard is accompanied by an informative note which provides additional advisory guidance to business on coin and button batteries safety. The guidance encourages businesses to provide important information to parents and guardians at the point of sale of the toy, as well as information once the toy is in use and the packaging disposed of.

Changes to toys and cosmetics legislation

The first statutory instrument amending the UK toys and cosmetics regulations has been laid before Parliament.  The Toys and Cosmetic Products (Restriction of Chemical Substances) Regulations 2022 make changes to the toy and cosmetic regulations annexes, either entailing an amendment to the permitted level or the prohibition of specific chemicals in toys and cosmetic products.  The changes in respect of CMRs in cosmetics and fragrance allergens in toys are due to come into effect on 15 October, and changes in respect of chemicals assessed by the Scientific Advisory Group on Chemical Safety come into force on 15 December 2022.

You can find out further information by reading the Planned changes to toys and cosmetics regulations GOV.UK news article.

Enforcement Policy

To see a copy of the Enforcement Policy adopted by the Division. 


The Trading Standards service with the aim of providing updates on our work, produces a newsletter twice a year. To access a copy of our newsletter go to High Standard (pdf 1.7 mb).


Trading Standards service, Directorate of Operations and Regulatory Services, Civic Centre, Newcastle upon Tyne, NE1 8QH. Email:

Did you know?

Operation CeCe which is a HMRC sponsored operation delivered by National Trading Standards through local authorities is now fully implemented and achieving significant results across Newcastle.  In 2021-2022 we seized some 611,514 suspected alleged cigarettes together with 194.84 Kg's of suspected alleged Hand Rolling Tobacco. In  2022-2023 we seized some 584,220 suspected illegal cigarettes and 166.15 Kg's of suspected illegal Hand Rolling Tobacco.  

In the first half of 2023-2024 we have seized some 93,992 suspected illegal cigarettes and 104.3 Kg's of suspected illegal Hand Rolling Tobacco.  

When unlicensed premises are found to be selling illegal tobacco and alcohol, they are at risk of prosecutions as well as the possibility of a Closure Order under the provisions of the Anti-social Behaviour Crime and Policing Act 2014. To see where Closure Orders have been applied for by  Northumbria Police and granted on 3 premises in Newcastle go to the Chronicle of the 26 June 2023 and Tyne Tees of the 26 June 2023.    

Related Pages

Need more information?

Annual Report 2022-2023 (pdf 737 kb)

Business Service Plan 2023-2024 (pdf 871 kb)