Support for carers

Support for carers

Local support for carers

There are a range of services that help, advise and support carers who care for someone living in Newcastle. You can contact them directly, at any time and without the need for an assessment from the council. 

Local information, help and support

Newcastle Carers are a local independent charity who work in partnership with the NHS and the council. They support adults, children and young people. Their free, confidential and impartial service provides dedicated support and information to carers of all ages including:

  • one to one information and support
  • group support
  • training
  • carers wellbeing fund
  • for young carers aged 18 to 25 years: individual and group support
  • advice for the families of young carers

Opening times: Monday to Friday, 9am to 5pm

Address: 135 -139 Shields Road, Byker, Newcastle upon Tyne, NE6 1DN

You can drop in to see a worker any time Monday to Friday from 1pm to 5pm. No appointment is needed.

Newcastle Carers also work in other places across the city. Contact them to book an appointment outside of  office hours.

Telephone: 0191 275 5060

SMS: 0787 4100043


Carers wellbeing fund

If you an adult caring for someone who lives in Newcastle, the Carers Wellbeing Fund, managed by Newcastle Carers, may be able to provide a small grant to help you improve your health and wellbeing. It can be used to pay for things such as:

  •  a holiday or weekend break in the UK
  • college course fees, books or equipment
  • gym membership, exercise classes, swimming sessions
  • driving lessons
  • buying items for an activity or hobby such as a tent or a bicycle
  • household items such as a washing machine, a cooker or a fridge

Planning for emergencies

We work in partnership with the British Red Cross to provide the Carers Emergency Contact Scheme. They offer free emergency support to an adult whose carer suddenly becomes unable to offer them care in the usual way.

The scheme supports carers to draw up an emergency contact plan and provides a rapid response service 24 hours a day, 7 days a week including Bank Holidays.

The scheme also offers additional planned support to allow carers to attend personal appointments by accessing other Red Cross support at home activities including transport, services or equipment.

Telephone: 0191 273 7961

Mobile number: 07525617517


Young people and children

The Children's Society has information on being a young carer under 18 years.  Action for Children supports young carers with respite and breaks.

Support for carers of people with drug and alcohol problems

PROPS North East supports families and friends affected by a loved one’s drug or alcohol misuse across Newcastle and North Tyneside. PROPS offer :

  • one to one support
  • peer support groups
  • training around substance misuse and family training
  • respite breaks
  • an emergency out of hours telephone helpline.

Telephone: 0191 2263440


Benefits and debt advice

Newcastle Welfare Rights Service gives benefits and debt advice to carers. Contact them for:

  • benefits advice Monday to Friday  from 9.30am to 12 noon. Telephone: 0191 277 2627
  • debt advice on Monday, Tuesday, Thursday and Friday from 9.30am to 11.30am. Telephone: 0191 277 1050

National support for carers

Carers UK gives carers expert advice, information and support.

Opening times: Monday and Tuesday, 10am to 4pm

Telephone: 0808 808 777

NHS have a list of all national telephone support and helplines for carers.

Carers’ Trust charity work to improve support, services and recognition for anyone living with the challenges of caring.


Carers Direct (NHS) can give information and advice on your caring role. You can talk to them about what options are available to you using webchat or by email.

Opening times: Helpline and webchat open Monday to Friday, 9am to 8pm and weekends, 11am to 4pm

Translators are available if you ask.

Telephone: 0300 123 1053

Carers Week 

Carers week takes place in June each year.  Led by Carers UK, a coalition of organisations run a campaign to raise awareness about caring and it is particularly apt during the coronavirus pandemic when it will be tough to care on your own.  The purpose of the campaign is to ensure that we all tell someone about how to recognise a carer  - and remember this can be a young child or young adult too - and alert them to the organisations that can help them at any time. All our local organisations are listed above on this page.

The theme this year is #makingcaringvisible and you can get involved by pledging your support for carers as a member of the public, representing an organisation or employer or education establishment or if you work for the NHS.

Pledge your support and get involved on the Facebook and Twitter pages of our local organisations or by following the #makingcaringvisible thread.

Find more on the InformationNOW news page.

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