New contact centre opening times
Contact Centre opening times will be changing from Monday 28 October, find out the revised opening hours.
Support for carers
Local support for carers
There are a range of services that help, advise and support carers who care for someone living in Newcastle. You can contact them directly, at any time and without the need for an assessment from the council.
Local information, help and support
Newcastle Carers are a local independent charity who work in partnership with the NHS and the council. They support adults, children and young people. Their free, confidential and impartial service provides dedicated support and information to carers of all ages including:
- one to one information and support
- group support
- carers wellbeing fund
- for young carers: individual and group support
- advice for the families of young carers
Opening times: Monday to Friday, 9am to 5pm
Address: 135 -139 Shields Road, Byker, Newcastle upon Tyne, NE6 1DN
You can drop in to see a worker any time Monday to Friday from 1pm to 5pm. No appointment is needed.
Newcastle Carers also work in other places across the city. Contact them to book an appointment outside of office hours.
Telephone: 0191 275 5060
SMS: 0787 4100043
Carers wellbeing fund
If you an adult caring for someone who lives in Newcastle, the Carers Wellbeing Fund, managed by Newcastle Carers, may be able to provide a small grant to help you improve your health and wellbeing. It can be used to pay for things such as:
- a holiday or weekend break in the UK
- college course fees, books or equipment
- gym membership, exercise classes, swimming sessions
- driving lessons
- buying items for an activity or hobby such as a tent or a bicycle
- household items such as a washing machine, a cooker or a fridge
Planning for emergencies
We work in partnership with the British Red Cross to provide the Carers Emergency Contact Scheme. They offer free emergency support to an adult whose carer suddenly becomes unable to offer them care in the usual way.
The scheme supports carers to draw up an emergency contact plan and provides a rapid response service 24 hours a day, 7 days a week including Bank Holidays.
The scheme also offers additional planned support to allow carers to attend personal appointments by accessing other Red Cross support at home activities including transport, services or equipment.
Telephone: 0191 273 7961
Mobile number: 07525617517
Support for carers of people with drug and alcohol problems
PROPS North East supports families and friends affected by a loved one’s drug or alcohol misuse across Newcastle and North Tyneside. PROPS offer :
- one to one support
- peer support groups
- training around substance misuse and family training
- respite breaks
- an emergency out of hours telephone helpline.
Telephone: 0191 2263440
Benefits and debt advice
Newcastle Welfare Rights Service gives benefits and debt advice to carers. Contact them for:
- benefits advice Monday to Friday from 9.30am to 12 noon. Telephone: 0191 277 2627
- debt advice on Monday, Tuesday, Thursday and Friday from 9.30am to 11.30am. Telephone: 0191 277 1050
National support for carers
Carers UK gives carers expert advice, information and support.
Opening times: Monday and Tuesday, 10am to 4pm
Telephone: 0808 808 777
NHS have a list of all national telephone support and helplines for carers.
Carers’ Trust charity work to improve support, services and recognition for anyone living with the challenges of caring.
Opening times: Helpline and webchat open Monday to Friday, 9am to 8pm and weekends, 11am to 4pm
Translators are available if you ask.
Telephone: 0300 123 1053
Did you know?
InformationNOW has more information on support available in the city. You may find these pages useful