New contact centre opening times
Contact Centre opening times will be changing from Monday 28 October, find out the revised opening hours.
You can make a variety of environmental applications, reports and requests by using our online forms.
For example you can apply for garden waste collection, report a missed bin collection or you can request a bulky collection.
These are available 24 hours a day, 7 days a week. If we have to carry out any online maintenance these pages will be updated.
Track the progress of a request
Have you already made a request? You can track the progress of your request online. You will need to register with a valid email address and create a password in order to do this.
Reporting over the phone
There are some reports and tasks that can only be made over the phone. This is because they are often urgent or potentially dangerous. Some requests also need to be dealt with by a staff member. You will need to phone to report the following:
Traffic signal faults
Second visits for pest control
Dangerous trees beside roads
Dangerous roads, potholes, pavements
Highway structures such as bridges, footbridges, subways, retaining walls and culverts
Possible sink holes
Commercial pest control queries
Localised flooding during serious weather incidents
Non-standard bin requests
Fix My Street and other online reporting tools
You may have seen other reporting websites such as Fix My Street which offer ways for residents to report environmental issues such as graffiti, broken glass, litter or potholes in their neighbourhood.
When an issue is reported through one of these external websites, the issue is passed on to our customer services staff in an email generated by the site. Our staff then need to manually transfer the content of this email into our reporting software before a reference number is generated and then manually emailed back to you. This can lead to delays in the request being handled and resolved, especially at weekends.
In addition, sometimes external reporting sites do not ask for all the required information that we need in order to resolve an issue which has been reported. We therefore advise residents that they report issues directly online rather than external reporting websites.
If you have any problems with the online forms please phone 0191 278 7878.
Did you know?
If you want to report an issue with a street light or lamp post you need to report this directly to a company called SSE Enterprise.
You can do so via their online forms or by phoning 0800 085 7307 .
Need more information?
If you need help or more information, please phone 0191 2787878.