New contact centre opening times

Contact Centre opening times will be changing from Monday 28 October, find out the revised opening hours.

Replacement bins and caddies

Please note on the request if your existing bin or caddy is broken and if it needs removing. Please put a note or label on the broken item and leave it somewhere visible and accessible without blocking the road or pavement.

If your bin is missing, badly damaged or stolen you can order a replacement standard bin for £25.

There is no charge for a replacement caddy.

If your bin is damaged (broken lid, missing lid or broken wheels) you can request a free repair here but please note if the bin is beyond repair, you would have to purchase a replacement.

Depending on the volume of requests in your area delivery can be any time within 40 working days. You will be given an approximate due date at the end of the form.


These forms are for standard size, 240 litre bins - blue, green and brown.

240 litre blue bin240 litre green bin

If you need a replacement 140 litre bin or live in a high occupancy property like a student house share, please phone 0191 2787878 and ask for "Envirocall."

Staff will need to clarify with you the occupancy and any other related or special circumstances. These requests can only be done over the phone and speaking to an advisor.

If you have any problems with the online forms please phone 0191 2787878 and ask for "Envirocall."

Did you know?

If you think your bin may have fallen into the collection vehicle, please contact Envirocall on 0191 2787878 the day after your collection was due.

If the crews have made a report, it would show on the Envirocall systems the next working day. Remember the crews should put a card through your door to let you know if this has happened.