Information for professionals - homelessness prevention
Information for professionals - homelessness prevention
The following information is for professionals, volunteers and Councillors who want to support Newcastle residents to secure the foundations for a stable life – somewhere to live, an income, financial inclusion and employment opportunities
- Active Inclusion Newcastle
- Newcastle’s Homelessness and Rough Sleeping Strategy 2020-2025
- Homelessness Reduction Act 2017
- Homelessness Reduction Act 2017 Duty to refer
- Documents which support our way of working
- Our spectrum of advice
- Our evidence base
Active Inclusion Newcastle is a partnership approach developed as part of the Newcastle City Council 2013-16 budget setting process. It responds to the growth in demand for financial inclusion and homelessness prevention information, advice and support when resources and certainty are reducing; the transition residents and organisations need to make to a reduced welfare state; the scale of poverty and disadvantage many Newcastle residents face; and the need to change our culture, to promote preventative and partnership response. Active Inclusion Newcastle is guided by our local politicians’ values of fairness, inclusion and social justice and contributes to Newcastle City Council’s priorities of employment, education and skills, and housing. We do this by providing a framework to improve the coordination and consistency of information, advice and support, helping partners to increase residents' financial inclusion and to prevent homelessness. In 2020, as a result of this work, we were awarded a World Habitat gold award
For more information please see,
- Active Inclusion Newcastle briefing note 2023-24 (pdf, 198kb)
- Active Inclusion Programme (pdf, 1513kb)
- Active Inclusion Newcastle Partnership arrangements (pdf, 86kb)
- Active Inclusion Newcastle Cumulative Impact Assessment 2022-23 (pdf, 95kb)
This page includes information resources to support our collective work to prevent homelessness, for resources which support our work to increase residents' financial inclusion, visit our Financial inclusion information for professionals and volunteers page.
Ways to get involved
If you are interested in any of the groups in the Active Inclusion Newcastle partnership arrangements, email the Active Inclusion Newcastle Unit on firstname.lastname@example.org .You can find more information about our quarterly Homelessness Prevention Forum meetings here .
Newcastle’s Homelessness and Rough Sleeping Strategy 2020-2025 was endorsed by Newcastle City Council’s Cabinet on 19 October 2020 and can be viewed below
- Newcastle's Homelessness and Rough Sleeping Strategy 2020-25 - Executive Summary (pdf, 370kb)
- Newcastle's Homelessness and Rough Sleeping Strategy 2020-25 (pdf, 544kb)
Accompanying the strategy is Newcastle's Homelessness and Rough Sleeping Review
- Newcastle's Homelessness and Rough Sleeping Review 2019 (pdf, 900kb)
- Newcastle's Homelessness and Rough Sleeping Review 2019 - Executive Summary (pdf, 350kb)
The Homelessness Reduction Act 2017 is the most significant homelessness legislation for 40 years. Most of the Act was enacted on 3 April 2018. It placed new legal duties on English councils so that everyone who is homeless or at risk of homelessness has access to help, irrespective of their priority need status, as long as they are eligible for assistance.
The Homelessness Reduction Act 2017 created the following main changes:
- councils must assess and agree a personalised plan (called an Inclusion Plan in Newcastle) for all eligible people who are at risk of homelessness within 56 days that covers:
- the circumstances that caused the risk of homelessness
- the housing needs of the person, and what support would be necessary for them to be able to have and retain suitable accommodation
- councils must provide tailored information and advice for groups they consider more likely to be at risk of homelessness (our information sheets are available here)
- councils must take reasonable steps to relieve homelessness
- people applying for assistance are expected to cooperate with the council
- councils must establish a system for the acceptance of referrals from public agencies to work with those at risk of homelessness (see ‘duty to refer’ below)
In Newcastle we responded to the Homelessness Reduction Act 2017 by building on our Active Inclusion Newcastle partnership approach to making the prevention of homelessness everyone’s business and a culture of supporting all residents to have a stable life: somewhere to live, an income, financial inclusion and employment opportunities.
Duty to refer
On 1 October 2018, the Homelessness Reduction Act introduced a new requirement on specified public authorities in England to notify councils of service users they think may be homeless or threatened with becoming homeless.
In Newcastle the duty to refer supplements, rather than replaces, our existing Active Inclusion Newcastle partnerships and protocols, like the Sustaining Tenancies Guidance, which is the foundation for the reduction in evictions from tenancies managed by Your Homes Newcastle, and our Hospital Discharge Protocol, which has helped to ensure that no one becomes homeless as a result of leaving hospital. Similarly, partners should continue to use the Newcastle Gateway, as they have since 2010, to directly refer to accommodation and support services. You can read here more about our approach to duty to refer (pdf, 370Kb).
To make a referral to Newcastle City Council:
• complete our referral form and email it to email@example.com
We aim to respond to referrals within one to three working days. We will contact the resident directly using the information you have sent us. The above email address should not be used if they have nowhere to stay that night or are likely to become homeless within the next 48 hours. If that is the case, you should contact the Housing Advice Centre directly.
- Moving on from supported housing in Newcastle: A Move On Protocol for Supported Housing Providers (pdf, 342kb)
- Preventing evictions from supported housing in Newcastle : An Eviction Protocol for Supported Housing Providers (pdf, 542Kb)
- Hospital Discharge and Homelessness Prevention Protocol (pdf 395kb) and Information sheet on housing and hospital discharge (pdf, 224kb)
- Prohibition Orders Protocol (pdf,333kb)
The Sustaining Tenancies Guidance (pdf 540 kb) was reviewed in 2022 with a revised version of this document now due to be published and will be made available on this page. In the interim if you have any questions about this guidance, please email firstname.lastname@example.org
We seek to make the best use of the limited face to face specialist advice services in Newcastle by helping other non-specialist services to prevent and respond to financial exclusion and the risk of homelessness. This means moving from signposting to proportionate responses in which all partners can play a role.
To help us in with this we have developed the following spectrum of advice. This describes three broad tiers (general information, general advice and specialist advice) and acts as a guide to help us to better understand where organisations fit into our provision in Newcastle and what support they need to do this. The support to services and organisations includes the resources described on this page.
Housing and homelessness spectrum of advice (pdf 88kb)
To see our spectrums of advice for financial inclusion, visit our financial inclusion information for professionals and volunteers page.
Active Inclusion Training
The Active Inclusion Service has produced e-learning modules which are available to both Newcastle City Council and non-Newcastle City Council professionals, volunteers and Councillors. These training sessions are aimed at staff who are not specialist advisers but may support people who are experiencing difficulties with debt, benefits and housing (described as tier 1 and 2 in our Spectrums of Advice documents)
Debt Awareness - tier 1
This is aimed at frontline staff and volunteers who are in contact with residents who have money problems but do not provide budgeting or debt advice. It takes about 30 to45 minutes to complete. This training can also be completed by staff and volunteers who provide budgeting advice if they are new in their role and / or they want a refresher.
Introduction to Benefits - tier 1
This is aimed at frontline staff and volunteers who do not provide active benefits advice but can give basic information and signpost to benefit offices and advice services. This means you are classed as 'tier 1' in the above 'Spectrum of Advice: benefits'. It takes about 15 minutes to complete. It can also be taken by new starters as part of an induction and as a refresher.
Introduction to Housing and Homelessness - tier 1
This is aimed at frontline staff and volunteers who are in contact with residents who have housing problems but do not provide housing advice. It takes about 30 to45 minutes to complete. It can also be taken by new starters as part of an induction and as a refresher.
Introduction to Benefits - tier 2
You should only do this module after completing 'tier 1'. This module is a continuation of tier 1 and is for those who can give some basic level of support to people with their benefits but are not welfare rights or benefits advisers. It means you are classed as 'tier 2' in the above 'Spectrum of Advice: benefits'. It takes about 30 minutes to complete.
Introduction to Universal Credit
You should do this module after completing the two ‘Introduction to Benefits’ modules. This module provides an overview of Universal Credit, where you can learn something about who can claim Universal Credit, how to claim it, the rules, key messages, useful contacts and where to get support. It cannot give you the full rules or go into depth about special circumstances but points you in the right direction. It takes about 45 minutes to complete.
Active Inclusion Newcastle: Support for people struggling with the cost of living crisis
This iLearn LiVE event is for front line staff in Adult Social Care and Children's Social Care who come into contact with people who are struggling financially due to the current cost of living crisis. You will learn why it is important to know about the services provided by Active Inclusion Newcastle, how we can help the residents you work with, how you can refer into our services and what other support may be available.
The sessions will be delivered via Teams and will last no more than 1 hour and include an opportunity for questions.
How to access our training:
Newcastle City Council staff
Access the training by logging into the Learning Management System (LMS). This is done by clicking the ‘LMS’ button, found in the top right of the intranet screen.
Non Newcastle City Council staff
Click this link to sign up.
It’s better to right click and choose ‘Open in new window’ so you continue to view these instructions
- If you already have an account, click the 'All other users' square
- If it's your first time here, you will need to create a new account by clicking on the 'Support & Login Options' below which reveals simple instructions, then click: 'create an account'
If you have any problems, email email@example.com
Once you have access to LMS, to find our training click 'job related' then 'Active Inclusion'
For information on training available on welfare benefits and budgeting and debt advice, visit our financial inclusion information for professionals and volunteers page.
‘Trigger point conversation’ (information sheet)
Information sheets on benefits, debt and money management, financial inclusion and employment support are available on our Financial inclusion information for professionals and volunteers page.
For further information on the free multi-agency safeguarding training we offer visit Training - Newcastle Safeguarding
- Homelessness Prevention in Newcastle: Examining the role of the ‘local state’ in the context of austerity and welfare reforms (2019) – executive summary
- Homelessness Prevention in Newcastle: Examining the role of the ‘local state’ in the context of austerity and welfare reforms (2019) – full report )
- Newcastle's Homelessness Strategy 2014-19 (full strategy) (pdf, 729kb)
- Newcastle's Homelessness Strategy 2014-19 (executive summary)(pdf, 254kb)
- Newcastle's Homelessness Strategy 2014-19 (two page summary)(pdf, 224kb)
The files below may not be suitable for users of assistive technology. If you use assistive technology and need a version of this document in a more accessible format, please email firstname.lastname@example.org Please tell us what format you need. It will help us if you say what assistive technology you use.
- Multidisciplinary team – summative review (pdf, 2.17mb)
- Multidisciplinary team – the principles and practice (pdf, 324kb)
- Homelessness Prevention Pilot with Jobcentre Plus – report (pdf, 283kb)
- Newcastle's Homelessness Review 2013 (pdf, 887kb)
- Evaluating Homelessness Prevention in Newcastle (2011) (executive summary) (pdf, 82kb)
- Evaluating Homelessness Prevention in Newcastle (2011) (full report) (pdf,455kb)
- Evaluation of Newcastle's 'Cooperative' Approach to the Prevention and Management of Homelessness in Light of Changing Government Policy (2013) (executive summary) (pdf, 370kb)
- Evaluation of Newcastle's 'Cooperative' Approach to the Prevention and Management of Homelessness in Light of Changing Government Policy (2013) (full report) (pdf, 1.5mb)
- Impact of the Bedroom Tax in Walker: qualitative interview study and assessment of the Your Homes Newcastle pilot intervention (2015) (full report) (External link, PDF)
- Evidence submitted by Newcastle City Council to the Communities and Local Government Committee's Inquiry into Homelessness (February 2016) (pdf,355kb)
- Bridges Bonds and Belonging (June 2021) (pdf, 1,882kb)
Did you know?
Active Inclusion Newcastle sends out a weekly email which includes information and news items on issues related to homelessness prevention and financial inclusion, including future dates of partnership meetings and other items of interest.
If you want to subscribe please email email@example.com
For those struggling with money and bills, go to: Support in Newcastle for those affected by the cost of living crisis
Need more information?
If you have any questions about any of these documents, or would like more information about anything listed you can contact us at firstname.lastname@example.org