What to do if you see someone sleeping rough

Newcastle City Council is committed to ending rough sleeping in the city and ensuring that there is a proactive approach to supporting those who sleep rough off the street. Our aim is to ensure that no one in Newcastle needs to be homeless and that the prevention of homelessness is “everyone’s business”. Rough sleeping can be a complex issue and in Newcastle people do not usually sleep rough because of a lack of accommodation, the Council funds, a daily outreach service and 753 rooms for people at risk of homelessness. For many people  sleeping rough it is often linked to unmet, underlying health and welfare issues. Our Street Zero partnership  brings together public, private, voluntary agencies and faith groups to work together to end rough sleeping by 2022.

If you see someone sleeping rough you can let us know either by email on roughsleeping@newcastle.gov.uk  or you can call our Rough Sleeping Helpline on 0191 278 3899 and we will take action to offer help and assistance.

The street outreach team will make contact with the person as soon as possible to determine their circumstances and offer advice and support, however this public reporting line is not an emergency response service and if there are serious concerns about a person’s immediate health or welfare then contact should be made with emergency services.

In Newcastle the Street Outreach Team goes out to look for people who are asleep on the streets or who look as if they have been sleeping rough. They encourage people to take up offers of accommodation and to go to a day centre to get warm, have food, a hot drink and a shower. The Outreach Team will also engage with people who are begging in the city and seek to find out if they need accommodation or support from other services. 

What to do if you see someone sleeping rough leaflet (pdf 374kb)

During severe weather we make an additional plan to mitigate the effects of this on people who are sleeping rough. Our Severe Weather Emergency Protocol (SWEP) explains how we will seek to accommodate and assist people sleeping rough in the extreme cold, regardless of eligibility.

If you are in contact with someone who has nowhere to go that night

If someone has nowhere safe to stay that night they should contact the Housing Advice Centre (HAC) as soon as possible. HAC will assess their situation and give free confidential advice with the aim of helping them to prevent or relieve their risk of homelessness.

Housing Advice Centre
112 - 114 Pilgrim Street
Newcastle upon Tyne

Telephone: 0191 277 1711
Email: housingadvicecentre@newcastle.gov.uk
Monday to Friday, 8.30am to 12 noon and 1pm to 4.30pm

Opening hours for face to face advice

Monday, Tuesday, Thursday and Friday, 10am to 12 noon and 1pm to 4pm
Wednesday 1pm to 4pm

Outside of these times an Emergency Homelessness Officer (EHO) provides a telephone response to people who become homeless in an emergency. In most cases, they will need to speak directly to the person to discuss the options available. The EHO may not always be able to provide accommodation for everyone, but they will assess the circumstances of everyone who contacts them in order see what options they can provide.

Telephone: 0191 278 7878 (speak to the operator and ask for the emergency homeless service)
Monday to Friday, 5.30pm to 8am
Saturday and Sunday, 8am to 8am (24 hours)

Did you know?

Remember if you want to let us know about someone sleeping rough you can contact us at  roughsleeping@newcastle.gov.uk  or 0191 278 3899

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