New contact centre opening times

Contact Centre opening times will be changing from Monday 28 October, find out the revised opening hours.

City Library & Community Hub

Charles Avison Building
33 New Bridge Street West
Newcastle upon Tyne
NE1 8AX

View the location of City Library and Community Hub.

Opening hours

Monday 10am to 5pm
Tuesday 10am to 7pm
Wednesday 10am to 5pm
Thursday 10am to 7pm
Friday 10am to 5pm
Saturday 10am to 4pm
Sunday Closed

Please note: the public computers are automatically turned off 15 minutes before closing time.

Accessibility information

Entrances to City Library have level access and automatic doors.  Enter at the blue box entrance at the corner of John Dobson Street and New Bridge Street West for Level 1 of the Library, including where to make council enquiries. Enter at the Princess Square entrance for Level 2, the cafe and Bewick Hall.  Lift and stair access is available to all six levels within City Library.

There are freephones and public PCs to use in order contact other council services. There is free public Wi-Fi access, public toilets and baby changing facilities.

There is limited on street car parking available nearby (Lisle Street) and local council car parks at Saville Street, Ellison Place and Oxford Street.  Local bus stops are all within 150 metres.  Monument Metro Station is a 4 minute walk away.  There are cycle racks to the front and side of the library and in Princess Square.  The nearest electric vehicle charging point is at the Civic Centre, or you can find more EV charging points on Charge Your Car webpages

The AccessAble website has full information on the accessibility of City Library.

This library is autism-friendly (please see our user guide (pdf, 1.88mb) here) and has a hearing loop to assist communication with hearing impaired people.

What services can be accessed here?

Join the library to take advantage of our library services. With partners working alongside us, our library services are found here:

  • Level 1 for Library and Council enquiries, Visa enquiries, DVDs, non-fiction books, Reading Well self-help books and public PCs.
  • Level 2 for the cafe, public PCs and Bewick Hall; 
    • Skills Hub  - a one-stop shop for support with training, careers and job advice; 
    • Connexions - careers information, advice and guidance for young people aged 13-19 (and up to age 25 for young people with special needs); and
    • Café @ City Library - breakfast, meals and stotties, homemade food, fresh scones and quiches cooked daily. Hot and cold sandwiches - some sandwich deals are available. Get a cup of tea or an americano and a slice of cake for £3.95. The café is open Monday 9am to 4.30pm, Tuesday 9am to 5.30pm, Wednesday 9am to 4.30pm, Thursday 9am to 5.30pm, Friday 9am to 4.30pm and Saturday 10am to 3.30pm.
  • Level 3 for adult fiction, Children's Library and children's PCs, Visually Impaired (VIP) area and Business & IP Centre Newcastle - intellectual property information and expert advice on a wide range of topics for entrepreneurs and inventors.
  • Level 4 for public PCs and Citizens Advice Newcastle - providing a free service which is confidential and open to anyone who lives or works in Newcastle.
  • Level 5 is mainly a staff only floor housing the City Stack, but has some public seating and access to the Boardroom for events.
  • Level 6 for heritage including tracing family history, viewing electoral registers and microfiche, local newspapers, our Viewing Gallery and space to study.

There are rooms to hire on most floors of the library. If you arrive for an event, please check the plasma screens to find the room location of your event or speak to a member of staff.

Contact us

Phone: 0191 277 4100
Email: information@newcastle.gov.uk

You can also find us on Twitter, like us on Facebook or follow us on Instagram!

Facilities

Our facilities include:

  • Books, magazines and newspapers
  • Free computer, internet and Wi-Fi access
  • Printing, photocopying and scanning facilities
  • Story time
  • Large historical collections of books, periodicals and maps
  • Free 1-2-1 internet taster sessions
  • Fax service
  • Local Studies and Family History department - with unique material relating to the North East including the largest local newspaper archive in the UK
  • The Newcastle Collection - a display of rare books and illustrations including Thomas Bewick's tools and worktable and the ability to turn the pages of rare heritage books on a Turning the Pages console
  • Exhibitions and displays
  • Reading groups and lifelong learning classes
  • Café
  • Performance hall with capacity for seating 185 people

About City library

The City Library building is named Charles Avison Building after the 18th century Newcastle composer. On Sunday 21 June 2009 the building was formally dedicated by Dr Herbert Loebl who unveiled a plaque in the library as part of the Avison Ensemble Young Musicians Awards.city library

The main entrance into the building is through a dramatic blue glass box on New Bridge Street West with a second entrance on Princess Square. The whole building is self service with self-issue and return facilities. This means that instead of being stationed behind a desk our staff can help you more easily.

On the Princess Square level we have a vibrant cafe (with additional outdoor seating on Princess Square), express email facilities, meeting rooms and the Bewick Hall - a performance space that can seat up to 185 people. There are also superb display and exhibition facilities.

Level 3 includes a wonderful children's library as well as adult fiction and community languages. Level 3 is also home to the Business & Intellectual Property Centre.

Level 4 is the main floor for free public computer use. Over 30 computers can be booked free of charge for up to 2 hours and additional time may be available on request. There are over 100 computers throughout the building, including the facility to scan documents. city library

Level 6 provides a stunning local studies and family history service, with unique local collections, generous research and study space and the latest standard of protection (BS 5454) for Newcastle's unique printed resources. Here you will see the Newcastle Collection - an exhibition of the very special rare books that the City Library owns. 

Throughout the building are features such as limestone flooring, specially commissioned furniture, the latest self-service facilities, and specialist book exhibition areas.

We hope you visit the City Library and that you find it a building to 'delight and inspire'.

City Library glass art

During the early summer of 2007 over a thousand people in Newcastle were asked four questions:

  • What makes you happy?
  • What would you change?
  • What do you fear?
  • What gives you hope?

The answers were woven directly into drawings that are printed onto the glazed elevation of the City Library. See the City Library glass art page for more information and images.

Is this page useful?
Is this page useful?