New contact centre opening times
Contact Centre opening times will be changing from Monday 28 October, find out the revised opening hours.
Report a faulty manhole cover
Manhole Covers and Gulley Grates
If you see a missing or broken manhole cover or gulley grate please use our Envirocall Online Reporting and Tracking form to report it. We will inspect it as soon as possible, make the area safe and inform the relevant organisation.
What is a manhole cover - these are found in roads and pavements, are solid and usually belong to Northumbrian Water or one of the other utility companies.
What is a gulley grate - these are found at the edge of the road and allow rain water to drain away.