Coronavirus

We have set up a dedicated Coronavirus/COVID-19 webpage. Click here or go to www.newcastle.gov.uk/coronavirus

Benefit advice services in Newcastle and benefit offices

To receive updates on homelessness prevention and financial inclusion related services, provision and changes linked to the Coronavirus / COVID-19 pandemic, please subscribe to the Active Inclusion Newcastle information update by emailing activeinclusion@newcastle.gov.uk

Please also see our special page on coronavirus and benefits

On this page you will find details of independent, free, benefits, money advice and support in Newcastle. Also contact details of the main benefit administrators, such as Jobcentre Plus.

Where to get independent advice in Newcastle booklet
Newcastle Welfare Rights Service
Benefit offices and contact details

Where to get independent advice in Newcastle booklet

This booklet lists organisations that provide independent and non-commercial benefits advice, debt advice and money support for Newcastle residents. Please note that we cannot guarantee the quality of service provided by the organisations listed in this booklet.

Coronavirus update. We have updated this booklet to include the changes that services have made to how they are contacted during this epidemic. If the information's not clear, please check their website or phone them to find out what their latest contact details are.  

Download the booklet: Where to get advice in Newcastle (pdf, 417kb)

There is also information on organisations who can provide advice on debt and managing money on our debt and money advice page.

Newcastle City Council Welfare Rights Service team

Due to the coronavirus / COVID-19 pandemic, the council’s Welfare Rights team will only be providing telephone or email advice until further notice. Our telephone lines for the public and professionals are open as normal. We appreciate that this is a difficult time and that you will be concerned. Please be reassured that we will do our best to respond to your query as soon as we can. However, please bear with us at this time while we are experiencing additional pressures and there is some disruption to our service. This may mean have you have to wait longer to receive advice and might have to complete some forms yourself with remote support from a Welfare Rights Officer.

The council's Welfare Rights team provide a targeted service, only carrying out welfare benefits casework for Newcastle residents who are in the following groups:

  • people who are aged 65 and over
  • people with severe and enduring mental health problems
  • people who have a learning disability
  • people who have a social care package
  • children with disabilities and their carers
  • care leavers
  • carers
  • people with a critical illness
  • people with a registered sensory impairment and
  • people who have been offered a job and require a 'better off calculation'

Available to any Newcastle resident

Benefit advice line
Phone: 0191 277 2627
Monday to Friday, 9:30am to 12 noon

Email: welfare.rights@newcastle.gov.uk 

For the debt advice line by the City Council’s Money Matters team see ‘Local debt advice services’ on the debt and money advice page.

Professionals, volunteers and Councillors can get advice, make referrals and find out about and sign up for Benefit Bulletins, 'Where to get advice in Newcastle' booklet and benefit training on our Information for professionals and volunteers webpage.

Benefit offices and contact details

Jobcentre Plus benefit office contact details

Locally administered benefits, such as Jobseeker's Allowance, Universal Credit, Income Support and Employment and Support Allowance (but not Housing Benefit and Council Tax Support) are run by the Jobcentre Plus system across Newcastle.

Access to Jobcentres during Coronavirus epidemic

"Access to jobcentres is limited during the Coronavirus emergency. Members of the public will not be admitted into jobcentres unless they are directed to do so with a booked appointment.

Only the most vulnerable claimants who cannot access DWP services by other channels will be invited to attend, with the public urged to use online services or telephone helplines instead."

More details: government press release about access to Jobcentres (23 March 2020)

The Newcastle Jobcentre Plus offices are:

Newcastle City
1 Cathedral Square
Mosley Street
Newcastle upon Tyne
NE1 1EE

Newcastle East
Coquet House
Clifford Street
Byker
Newcastle upon Tyne
NE6 1PH

Newcastle West Jobcentre Plus office permanently closed on 31st August 2018 with all services moving to Newcastle City Jobcentre Plus

Newcastle City Council

Administers Housing Benefit and Council Tax Support

Contact details for Housing Benefit and Council Tax Support

HM Revenue & Customs

Administer Tax Credits and Child Benefit

Contact details for Tax Credits and Child Benefit

For all other benefits and how to contact them

See our benefits information page where clicking on each benefit will take you to further details about that benefit. You can also find benefit details by going to the Gov.uk benefits page.

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