Benefit advice services in Newcastle and benefit offices
To receive updates on homelessness prevention and financial inclusion related services, provision and changes linked to the Coronavirus / COVID-19 pandemic, please subscribe to the Active Inclusion Newcastle information update by emailing firstname.lastname@example.org
Please also see our special page on coronavirus and benefits
On this page you will find details of independent, free, benefits, money advice and support in Newcastle. Also contact details of the main benefit administrators, such as Jobcentre Plus.
This booklet lists organisations that provide independent and non-commercial benefits advice, debt advice and money support for Newcastle residents. Please note that we cannot guarantee the quality of service provided by the organisations listed in this booklet.
Coronavirus update. We have updated this booklet to include the changes that services have made to how they are contacted during this epidemic. If the information's not clear, please check their website or phone them to find out what their latest contact details are.
Download the booklet: Where to get advice in Newcastle - January 2021 (pdf, 661kb)
There is also information on organisations who can provide advice on debt and managing money on our debt and money advice page.
Newcastle City Council Welfare Rights Service team
Due to the coronavirus / COVID-19 pandemic, the council’s Welfare Rights team will only be providing telephone or email advice until further notice. Our telephone lines for the public and professionals are open as normal. We appreciate that this is a difficult time and that you will be concerned. Please be reassured that we will do our best to respond to your query as soon as we can. However, please bear with us at this time while we are experiencing additional pressures and there is some disruption to our service. This may mean have you have to wait longer to receive advice and might have to complete some forms yourself with remote support from a Welfare Rights Officer.
The council's Welfare Rights team provide a targeted service, only carrying out welfare benefits casework for Newcastle residents who are in the following groups:
- people who are aged 65 and over
- people with severe and enduring mental health problems
- people who have a learning disability
- people who have a social care package
- children with disabilities and their carers
- care leavers
- people with a critical illness
- people with a registered sensory impairment and
- people who have been offered a job and require a 'better off calculation'
Available to any Newcastle resident
Benefit public advice line
Phone: 0191 277 2627
Monday to Friday, 9:30am to 12 noon
For the debt advice line by the City Council’s Money Matters team, see ‘Local debt advice services’ on the debt and money advice page.
Professionals, volunteers and Councillors can get advice, make referrals and find out about and sign up for Benefit Bulletins, 'Where to get advice in Newcastle' booklet and benefit training on our Information for professionals and volunteers webpage.
Jobcentre Plus benefit office contact details
Locally administered benefits, such as Jobseeker's Allowance, Universal Credit, Income Support and Employment and Support Allowance (but not Housing Benefit and Council Tax Support) are run by the Jobcentre Plus system across Newcastle.
Access to Jobcentres during Coronavirus epidemic
"Access to jobcentres is limited during the Coronavirus emergency. Members of the public will not be admitted into jobcentres unless they are directed to do so with a booked appointment.
Only the most vulnerable claimants who cannot access DWP services by other channels will be invited to attend, with the public urged to use online services or telephone helplines instead."
More details: government press release about access to Jobcentres (23 March 2020)
Newcastle Jobcentre Plus offices:
Due to latest coronavirus restrictions, the DWP have said:
"... jobcentre opening hours will be 10am to 2pm beginning on 18 January 2021.
This temporary change means we can continue providing safe, essential services for those who need to come into the jobcentre and who are unable to interact with us on the phone or digitally. The opening hours of our phone lines remain as they were. In addition, the Relay UK service and the Video relay service are both still available.
Anyone entering a jobcentre will be required to wear a face covering, unless they are in an exempt category. Please remind your audiences to follow the latest government guidance on meeting with others safely and lockdown restrictions and that if we need to make an appointment with a customer, this will be by the phone. We will leave a message in their journal before we call them.”
See also the Press release Jobcentre guidance on new national COVID restrictions
Also see our Coronavirus and benefits - special webpages
1 Cathedral Square
Newcastle upon Tyne
Newcastle upon Tyne
Newcastle West Jobcentre Plus office permanently closed on 31st August 2018 with all services moving to Newcastle City Jobcentre Plus
Newcastle City Council
Administers Housing Benefit and Council Tax Support
HM Revenue & Customs
Administer Tax Credits and Child Benefit