Universal Credit support in Newcastle

Help with Your Online Universal Credit Claim

You can apply for Universal Credit online through the Government's website:

Apply for Universal Credit: Gov.uk Universal Credit

If you receive a 'migration notice' letter, follow the instructions in the letter to avoid interruption to your benefits.

Support for Completing Your Online Claim

If you need help completing your online Universal Credit claim, the following services can assist:

• Universal Credit Helplines and Webpage
  • Phone: 0800 328 5644
  • Website: For accessibility support, see the Government's Support with Universal Credit page.
• Citizens Advice's 'Help to Claim' Service
  • Phone: 0800 144 8 444 (8am - 6pm, Monday to Friday)
  • Relay UK: 18001 then 0800 144 4 444
  • Ask for a translator if needed.
• Jobcentre Support
  • Jobcentres have computers and Wi-Fi to help you make a claim.
  • Face-to-face help is available at Newcastle City and Newcastle East Jobcentre Plus offices.
• Home Visits by the DWP
  • In certain circumstances, the DWP may arrange a home visit to assist you with your claim. .