Contact Care and Support for Adults

Contact Care and Support for Adults

Community Health and Social Care Direct

is the team to contact for more information about social care, support available and needs assessments. Contact them to:

  • find out about care and support for adults and carers in Newcastle
  • ask for an assessment of your needs
  • find out about local services and online resources
  • get information in a language or format that meets your needs
  • be referred into a service
  • report abuse or neglect


Opening hours: Monday to Friday, 8am to 5pm

Phone: 0191 2788377

Mobile: 0796 8474891

Fax: 0191 278 8312

Address: Community Health and Social Care Direct, 2nd Floor, Westgate Community Complex, West Road, Newcastle upon Tyne, NE4 9LU


 Ask the Equipment Chatbot questions about equipment that can help you live independently, 

24 hours a day 7 days a week


In an emergency out of office hours contact the Emergency Duty Team

Opening times: 5pm to 8.30am on weekdays and 24 hours at weekends

Helpline outside normal hours: 0191 278 7878

Report abuse or neglect: 0191 278 8156

Equipment ChatBOT

The ChatBOT is an online virtual assistant that answers non urgent questions about equipment to help you to live independently. Available 24 hours a day, 7 days a week. It can signpost you to information and local services where you can access support. This includes help to find the right equipment for you, help to stay at home, meals on wheels and gardening.

When you click the ChatBOT button a chat window opens. This can take a minute to load. The BOT will introduce itself and ask you a couple of questions. You can then type in a word or question. It will give you some answers to choose from.  If it can't help you, it will direct you to another service.


 Ask the Equipment ChatBOT


If you have an urgent request please contact Community Health and Social Care Direct.

We keep a record conversations to improve the service. We don't ask for any personal information.  Email Social Care Direct if you want to have your conversation deleted.

More information on terms and conditions for using the ChatBOT.


Support to get your voice heard

Advocacy is free, independent support to help you get your voice heard. Advocacy organisations can pair you up with an independent advocate who is on your side if you need support. They can:

  • help you to find information
  • talk things through with you to find out what you want
  • support you to get your views across at appointments and meetings
  • help you to understand your rights

An Independent Mental Health Advocate (IMHA) can support someone who is subject to the Mental Health Act, (also known as detained or ‘sectioned’ under the Act).

Advocacy support may also be given to people on supervised community treatment or on guardianship orders, or if their treatment is subject to certain special rules.

Your Voice Counts runs the Independent Mental Health Advocacy Service in Newcastle

Contact Your Voice Counts:

Phone: 0191 478 6472

Opening Hours: Monday to Friday, 9am to 5pm