New contact centre opening times
Contact Centre opening times will be changing from Monday 28 October, find out the revised opening hours.
Adult Care and Support reports and surveys
Every year we publish an annual report on care and support for adults, called the Local Account. The report shows you how effective we are in supporting adults in Newcastle in a practical ways such as when you:
- are in your home
- come out of hospital
- are in crisis
- are looking after someone else
- have a disability
- need help to get out and about
- and when we direct you to other information or advice services in the City that can help
In 2017 -2018 our key areas of work were:
- housing with support
- preventing the need for social care services
- ensuring the Council is fit for purpose
Download and read the Local Account: Annual Report on Care and Support for Adults for:
Newcastle City Council Adult Social Care Users Survey 2017 to 2018
360 questionnaires were completed out of 1,063 by adults who use social care and support services in Newcastle. We wanted to learn more about their experiences of social care and support services, and their quality of life.
Findings included the facts that
- 68% of service users are very or extremely satisfied overall with the services they receive
- 92% said that care and support services helped them to have a better quality of life.
The next survey will run in February 2019.
National Carers Survey 2016
This is a survey of adults caring for adults who have been assessed or reviewed by our care and support for adults team. It asks carers:
- if the services they receive are helping them in their caring role
- what their life outside of caring is like
- what they think about the services provided to them and the person they care for
You can download the National Carers Survey 2016 which includes the findings for Newcastle.
National Adult Social Care Users Survey 2016 to 2017
This is a national survey of adults who use social care and support services provided or commissioned by their local council. The survey questions if the services are helping to improve the person's quality of life and meet their needs.
These services include:
- living in a care home
- receiving a Personal Budget
- home care
- equipment or home adaptations
- meals services
- direct payments
- respite care
- attending a day centre
You can download the National Adult Social Care Users Survey 2016 which includes the findings for Newcastle.
A complaint is an expression of dissatisfaction or disquiet about the actions, decisions or apparent failings in the Council’s care support for adults. Every year we write an annual report on the number of complaints we receive, how they were dealt with and whether they were upheld.
Need more information?
For more information about the findings of these Newcastle City Council adult social care survey findings please contact Louise Reeve, Policy and Communications Business Partner firstname.lastname@example.org or 0191 277 7508.