Defective Ticket Machines

If a ticket machine is out of order, you should use an alternative ticket machine within the same car park (if applicable). Where the car park has only one ticket machine please use PayByPhone for this location. Payment by mobile phone is available in all city centre Council operated car parks, with the service introduced at selected on-street areas from Monday 19 September 2016. Details of cashless parking by mobile phone can be found here.

To report a defective ticket machine, please contact The Customer Response Team on 0191 278 7799 and quote the location and machine reference number.

Issues using card (Check in Check Out)

Please see https://newcastle.gov.uk/services/parking-and-permits/car-parks-and-street-parking/parking-using-check-check-out for information about the Check in Check out scheme including any requests for refunds